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[gogirlfriend]

If you purchased the TSV Dyson Heater in November their is a recall on them go to dyson/recall.com and check to see if it is affected mine was so I filled in the form and they will let me know what they are going to do. Just some information for some people who doesn't know, I didn't until my niece called me,

[JudiL]

Yikes!!!! Thank you for posting!

[Teddixat]

Gee thanks. Is this the one that is a heater and fan in one!!!

[JudiL]

Mine is affected. They say a 'small number'. I bet that number is in the 10's of thousands. It doesn't say if we can still use it, but I assume that we should not.

[gogirlfriend]

On their Facebook page said it to not use it and unplug it too.

[Abrowneyegirl]

Thank you I was not aware of this recall.

Thank you so much!

[Samara]

I am confused about this heater recall. I went to the Dyson website and entered my Serial Number and it was confirmed that my heater which was a QVC November 2013 TSV purchase was one of the recalled heaters. A day later I received an email from Dyson and was told to fill out a form and take my defective heater to a UPS store, along with the form, and it would be returned to Dyson and then repaired or replaced and sent back to me along with a new 2 year warranty. Dyson would cover all shipping costs. Since I do not live near a UPS Shipping Store, I told them I had my original box. Could they email me a shipping label or arrange a UPS pick-up. They said they were not set up to do that.

Having been a QVC customer for over 20 years and experiencing previous recalls with QVC items, they were always on the ball about such matters. Today, I called QVC Customer Service and she said they knew nothing about this and that QVC Dyson Heaters were not involved. I told her that Dyson said otherwise when I entered my Serial Number. Dyson told me to unplug it as it could cause a fire hazard. QVC Customer Service told me to call back within 72 hours to see if Corporate had any answer for me. So, what gives?

I don't see much action on this thread and would certainly hate to have anything unfortunate happening because of the lack of knowledge.

If anyone has anymore information, please keep this thread active.

[HeyItsRJ]

OP, thank you for taking the time to post this info! I went to the website and learned that my heater is affected, too. I would not have known about this if I hadn't seen your post.

[Samara]

Why isn't QVC getting the information out about this? Where is their Legal Department? As stated in my previous post, Customer Service knows nothing about this and I have to wait perhaps at least 72 hours and then I have to call them back. A big thank you for the one who started this thread and let us know.

[srgtdj]

I purchased this TSV as well and mine is one of the impacted machines. I just spoke with Dyson and they told me to send it back (as they did with others here). I did send QVC a note to see if they will take these back and refund the money. I would have thought QVC would also contact customers since it is a fire hazard issue.