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05-03-2011 09:06 PM
I bought it from the Q about 1/12 or 2yrs ago. I only used it twice.
Have hardwood flooring in front area of my home. A few area rugs as well.
Decided a few weeks ago to use it. Worked okay on on of my small area rugs.
When i took the rug tool off,and change the pad to micro pad. It just stopped putting out steam.
Checked the tank and it still had water. I tried it several times with no luck.
I called them Manufacturer,explained my issue. He told me that the old handle was the problem. I was really surprised to find this out.
Seems they have gotten complaints from others with same issue.
Seems now that have a new handle,that is a straight one.The old one is curved.
I am wondering if anyone else has the same issue?
The cost of the new handle with ship,and tax would be $23.74.
Not a big investment. However am a bit apprehensive about it working with the new handle!!!
Please if anyone else had this problem,& got the new handle please reply???
Thanks so much.
lovestodance
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