Home

[Lorik62]

I agree. Comcast has the worst customer service we've ever had to deal with.

[Allieoh]

Comcast is the worst company I've ever dealt with. Next time I move I'll ensure I have cable options before moving. I can't list all the problems I've had with them, from techs saying they installed dvrs when they didn't to bill increases due to incorrect billing on their end... The list goes on and on. I'm stuck with them for now, but never again once I move!!!

[MoInVA]

Comcast is Satan. I only use them for cable and that's only because they're the only service I can use here - I live in a highrise with a sun room not balcony and no Direct TV allowed. I have one TV on an antenna and get great reception, am seriously considering dropping cable.

[Alsee]

Time Warner in SoCal charges $39.99 to program a new remote....... It's not just Comcast!

[Annabellethecat66]

I have a friend who changed to Direct TV, he's been miserable! Not that Comcast is any better.

I think they're all the same. I pay a chunk of money just to have Verizon land line, Verizon cell phone and Comcast cable. If I were willing to combine them I'd save a lot of money......for the first few months then the amount would slowly creep up and up and I'd be paying a chunk of money again.

Only.....I'd be locked in in that stupid 2 year contract. Oh! I get the calls from everyone, the promises.

I just say, "Thank you for calling but I'm not interested". I try not to be rude. I feel like they are trying to make a living (calling and calling and......).

They all promise the moon and stars and none of them deliver. My son-in-law is a wizard when it comes to all of that stuff.

He has a regular TV antenna. He can get just about anything he wants. You can buy the stuff at your electronics store. You just need to know how to install it. He would install it for me and has done some of the things (you'd be amazed).

However, if there is a problem, I go crazy and he can't get here right away. so, I would just as soon pay for Comcast and Verizon and Verizon and feel at least like I'm not locked in.

[dooBdoo]

We're fortunate to have several cable companies, so the competition keeps them more interested in providing better service. Our Comcast service is really pretty good and I like the fact that there's no requirement for an "X number of years" contract.

I agree with the other comments, it's costly for them to make service calls. In all fairness, while they perform regular maintenance on the outside lines they have little control over those inside.

They do offer a monthly "service protection plan" (ours is $3.50) -- if you carry this, there's no charge for investigation and repair inside the home.

AT&T is the one with major problems here.

[Annabellethecat66]

They all want to lock you into a contract then they raise the bill over and over. The entire time the service goes downhill.

[Foggy morning]

It got to the point that I could no longer deal with Comcast. I cringe at the thought of having to do that again. About a year ago I switched to Dish. It was uncertain if satellite reception would be possible due to our house being on the side of a hill covered with tall pine trees, on the side that the dish would need to point. But the installation guy was great and the reception and service has been fantastic. Love Dish. Comcast, I don't even like to talk about that. I did come back to say, that twice during the last of the period that I had Comcast, their field supervisor told me twice that if I cancelled scheduled appts that he would have work done that should fix the problem. So I cancelled but nothing was resolved. This same supervisor told me that I didn't need to call them again. I think what it came down to was that Comcast will never admit a problem (or that they can't/won't fix it) is on their end. Even if it is. That opens it up for them charging you a service charge. The problem has to be then on your end, right?

[gardenman]

Comcast is not my favorite company. When my dad died seven years ago we called Comcast to get the name on the bill changed from his to my mom's. We just wanted to change the name on the bill from my dad's to my mom's, but she was keeping everything the same. They wouldn't change the name on the bill. To change the name they'd have to disconnect our service, bill us for the service call to disconnect the cable and $300 plus in penalties due to the package he was on that would be ended prematurely when the account was cancelled, then after being disconnected my Mom would have to call them to have them make another service call to come back out and reconnect the service and sign up for a new deal. We'd also have to send them a copy of the death certificate since he wouldn't be able to confirm the cancellation himself since he was dead and also send them proof that the person who was cancelling the service had the authority to do so. Suffice to say we're still getting the bills sent in his name instead. Changing the name on the bill should be a pretty straightforward, easy exercise, but not to Comcast.

[LexPex]

I also have Comcast and am pretty happy with it in general. It is their policy to charge if they have to come out to your home. I understand what you are saying, however if the problem is inside they charge. Is it fair? No.

We have Verizon FIOS, Direct TV and Comcast in our area and honestly they all have their good and bad points. My oldest DD switched from Comcast to FIOS and hates FIOS.