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Frequent Contributor
Posts: 126
Registered: ‎10-20-2017

How long can an order be In Process?

On 11/5, I ordered the AS IS H222339 with an expected delivery date of 11/14.  Two weeks later, it is still In Process.  Should I be concerned and contact customer service?  I don't believe I've ever had anything in In Process that long before.

Valued Contributor
Posts: 761
Registered: ‎03-12-2010

Re: How long can an order be In Process?

Apparently a long time.  I placed an order on October 13.  The item was delivered November 6.  Nothing like quick processing and delivery.  Not.

 

Honored Contributor
Posts: 11,667
Registered: ‎03-09-2010

Re: How long can an order be In Process?

Sadly, I doubt there is a time limit.  

Honored Contributor
Posts: 10,222
Registered: ‎06-13-2010

Re: How long can an order be In Process?

I have had several items remain in process for an extended period of time, but, once they shipped, I received them in a timely manner. The shipping and processing woes, and the reasons for them, have been discussed ad nauseam in several threads lately, so you are not alone.😁

 

 

~~~All we need is LOVE💖

Esteemed Contributor
Posts: 5,094
Registered: ‎03-09-2010

Re: How long can an order be In Process?

[ Edited ]

I just received an order I placed on Oct. 29th.

 

I do not know what to do with it now.

 

I don't even  remember why I bought it !

Respected Contributor
Posts: 4,232
Registered: ‎03-12-2010

Re: How long can an order be In Process?

I placed an order on 11/09 with expected delivery of 11/15...shows still in process.  I'm wondering if the free shipping days are causing the warehouses to get backed up.  

Respected Contributor
Posts: 4,042
Registered: ‎11-20-2010

Re: How long can an order be In Process?

I am sure QVC has gone the way of corporate America.  Downsized their personnel to the point it is impossible for employees to do their job adequately no matter how hard they try.

 

I don't see the In Process situation ever changing as there is simply not enough personnel to do the job in an efficient and timely manner.

 

QVC keeps apologizing for the slow shipping, but I don't find shipping to be the problem.  Once an item finally leave the warehouse, I receive it within a couple days.

Honored Contributor
Posts: 24,685
Registered: ‎07-21-2011

Re: How long can an order be In Process?

Answer:  Until the cows come home.  Call Customer Service.

kindness is strength
Frequent Contributor
Posts: 126
Registered: ‎10-20-2017

Re: How long can an order be In Process?

[ Edited ]

I did an online chat late this morning checking into why my order was still In Process.  I was told it should be soon and apologized for the delay.  This afternoon, I received an email stating that they are giving me a $10 credit and that it should be delivered by 11/25.  I just checked the status a couple minutes ago and it has shipped.  I guess it doesn't hurt to contact them as they give credit.  Smiley Happy