@Pearlee wrote:
I just called CS in the USA. Got a voice recording about COVID and how because of fewer staff orders are taking longer than usual to "dispatch". I could press 1 to place an order by phone but "all other options by phone are closed." I could send an email but they are taking longer to answer those too (per the recording).
Gosh they have always shipped so fast. And their up to 70% off sale is going on so they must be swamped. I don't care when I get my order -- I just don't want any of it to be sold out by the time they "dispatch" it. There were things in my cart I was thinking about that sold out before I placed my order.
@steviebI had read your post about your Radley experience before here on another thread. I guess you'll be bringing up that bad experience about Radley again. My experiences til now have been excellent, amazingly fast service actually. That's what made me really wonder about the delay this time.
@Pearlee I think I mentioned it when it first happened and yes, I chose to mention it again here because it seemed relevant... No idea if I'll choose to bring it up again, but tell you what, if I do, you can choose to feel free to skip right over it... Hoping your bag arrives soon, feel sure it will... Purely as an FYI, their email responses have always tended to be a bit on the slow side in my experience... Purely as a curiosity, but if, as you say, the issue is with Paypal, not sure what Radley's CS can do about it...
In my pantry with my cupcakes...