Re: Lug takes forever to ship

Catstamper · ‎03-10-2010

I ordered one of the holiday prints, after about 10 days it said "shipped". For another 10 days it said "en route to UPS", and when I called CS, they said, basically, oops, it never actually got shipped, and of course none of the holiday prints were in stock. Ugh. So I forget when in December the lay-flat shoppers were on sale, and I thought one would be the perfect gift bag for a gift to my Sister-in-law, so I ordered it. Same deal, took over a week to say "shipped" and after another week I called. They had the print in stock and shipped it again. Magically the original order shipped, and when it arrived, I didn't realize it was the first order, 10 days later the second order arrived, and I called CS, asked if they would exchange the holiday print for an everyday print that I would keep for me. They were happy to. That was in December. It's now February, and the exchange that was to have arrived 1/31 actually shipped on 1/31. It may or may not arrive on Saturday. It's rather annoying that to the Q, shipped means "we printed a label", but in my world, if I say I mailed something, it means I put a stamp on it and put it in the mailbox. Gee, Q, I mailed my Q card c,payment heck - by which I mean I wrote the check, not that I actually took it to the post office. That means it's not late, right?

Zoe · ‎06-10-2015

Been thinking recently that Lug should only be sold & advertised as "Advanced Order" when presented on-screen or "Delayed Shipping" when ordered online/via the app. It just seems from many testimonials that it takes at least 2-3 weeks post-order before it even begins the pack & ship process.

jerseygirly · ‎05-10-2010

They ship out of Canada, have patience. We'll worth the wait

Buffalogal47 · ‎07-14-2010

Lug ships from the Toronto, Ontario area and can't be tracked until it crosses the border at Buffalo, when the bags are delivered to UPS. It takes awhile for shipments to clear customs, so have patience; your bags will get to you.

colleena · ‎03-27-2010

@Buffalogal47 I think more vendors on the Q are shipping out their own products but in Lug's case since they come from Canada I think there is more time involved in the processing/shipping/receiving; sometimes it's 2-3 weeks for me as I'm on the west coast.

I've noticed other comments concerned about the time involved in getting the bags from Lug so have thought that maybe they could be more forthcoming during the presentations that there will be additional time to receive the bag.

Buffalogal47 · ‎07-14-2010

@colleena I absolutely agree that the host and Amy should state that Lug products ship from Canada, and depending on where the customer lives, it may take 2 to 3 weeks to receive an order. I used to live in Buffalo so I got mine fairly quickly, but I'm now in North Carolina so it takes longer. It all depends on how quickly the shipment clears customs.

Catstamper · ‎03-10-2010

Just don’t tell me something shipped until it has shipped. In process to UPS means it hasn’t shipped yet! Tell me it shipped when the carrier has it.

ChouChou · ‎03-13-2010

I will not order another Lug bag. I’ve loved each one I’ve purchased. But, their shipping is atrocious. I ordered the tsv on 2/7/23. On 2/10/23 it finally showed as shipped. The money was charged to my credit card on 2/10/23. Today is 2/17/23. The tracking since 2/10/23 says that it is on its way to UPS.

Customer service says it’s been shipped and they have no control over it. The CS woman would have sent me a replacement but my color was no longer available. QVC needs to have a talk with the Lug operations people and fix their shipping and communications problems.

colleena · ‎03-27-2010

@ChouChou As I said earlier I wish Lug/QVC would be more forthcoming on the shipping of their handbags during the presentations/on line. I understand they ship from Canada, go through customs, then ship to us which since I live on the west coast takes 2-3 weeks for me to receive. And, I don't think they are updated in the computer until they make it through customs. I love the bags for the organization, colors, not being heavy but I don't like that they take so darn long for me to receive them.