Beware of the Sun Joe, Snow Joe, etc...products

Blitzens · ‎01-27-2012

I want to let everyone know of an experience I had with the parent company of all the items in the "Joe Product Line", which is All Seasons Power LLC based in New Jersey. I have four of their items, not all bought here but some I did buy here. Due to my recent experience, I will not be buying any more of their products from anywhere.

I had purchased a pressure washer through Amazon of his in July; when I went to use it in September for winterizing my home, etc....it never even turned on. It was past the 60 days to get my money back on my credit card or do a return on Amazon. I filed a complaint against the company with the BBB, and State of New Jersey Attorney Generals Office, as well as leaving negative reviews on Amazon, ConsumerAffairs.com, PissedConsumer.com, etc. I even sent the CEO a letter asking for my money back, as I had replaced it with a Karcher that I bought from QVC.

Now these products all were registered on the ShopJoe website immediately when I received them. They are supposed to have a two year warranty on all of them. The warranty on the pressure washer was until Oct. 2027. The company deemed it unnecessary to respond to any of my emails, ciomplaints, or letters for any support what so ever. So I want others to have to avoid the expense and frustration of a company that sells many items on QVC and elsewhere, but when it counts for customer service and support - they could care less!

jackthebear · ‎03-11-2010

@Blitzens wrote:
I want to let everyone know of an experience I had with the parent company of all the items in the "Joe Product Line", which is All Seasons Power LLC based in New Jersey. I have four of their items, not all bought here but some I did buy here. Due to my recent experience, I will not be buying any more of their products from anywhere.
I had purchased a pressure washer through Amazon of his in July; when I went to use it in September for winterizing my home, etc....it never even turned on. It was past the 60 days to get my money back on my credit card or do a return on Amazon. I filed a complaint against the company with the BBB, and State of New Jersey Attorney Generals Office, as well as leaving negative reviews on Amazon, ConsumerAffairs.com, PissedConsumer.com, etc. I even sent the CEO a letter asking for my money back, as I had replaced it with a Karcher that I bought from QVC.
Now these products all were registered on the ShopJoe website immediately when I received them. They are supposed to have a two year warranty on all of them. The warranty on the pressure washer was until Oct. 2027. The company deemed it unnecessary to respond to any of my emails, ciomplaints, or letters for any support what so ever. So I want others to have to avoid the expense and frustration of a company that sells many items on QVC and elsewhere, but when it counts for customer service and support - they could care less!

why didn't u try the pressure washer when it arrived if it didn't work

it can be returned

sunshine45 · ‎03-09-2010

buy the exact same new one on amazon.

return the old one.

test it out immediately.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Kachina624 · ‎03-10-2010

@Blitzens. Thanks for reporting this. It's always good to know when companies are so insensitive to consumer complaints. With a 2 year warranty, you should have been covered.

New Mexico☀️Land Of Enchantment

Venezia · ‎03-09-2010

@Blitzens - I don't know what state you're in, but you should file a complaint with your own State Attorney General's Office.

You should get a better response from them. In some states, their are consumer laws which cover this issue.

I've always stayed away from from Sun Joe/Snow Joe, etc. I don't know why; I just have always felt they seemed cheaply-made items. I'd rather pay more for a quality product.

I hope you manage to resolve this issue. Have you posted on the company's Facebook page? Many say that often gets a result, when all else fails.

"" A little learning is a dangerous thing."-Alexander Pope

fthunt · ‎12-24-2010

I found their quality up one level from a child's toy.

Icegoddess · ‎03-19-2010

We feel the same way about Black & Decker. They used to be a good brand, but seems like it's just a throw-away brand now.

fthunt · ‎12-24-2010

@Icegoddess My last Dust Buster leaked oil on metal file cabinet....damaged.

ccod folks · ‎01-23-2019

Years ago, we had a similar experience with a Sun Joe leaf vacuum on QVC. We used it only once when the bag basically fell apart. I, too, contracted the company with no response. That was several years ago, but we will never buy another Sun Joe product. Lesson learned.