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Super Contributor
EZ shopper
Posts: 490
Registered: ‎04-07-2010

video problems

‎11-05-2016 08:37 AM

What's wrong with all product videos?  They only run for a few seconds then freeze.  It wish the IT people for this website would correct this  problem.  Is anyone else experiencing this problem or is it just my computer?

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Honored Contributor
Krimpette
Posts: 11,163
Registered: ‎03-09-2010

Re: video problems

‎11-05-2016 08:46 AM

I'm using a MacBook Pro (Safari) and I've save a lot of money this morning.  Why?  Because the pages freeze when I try to look at the color swatches.  Oh well, guess I didn't need those items anyway!!!!!

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Occasional Contributor
a1961karen
Posts: 9
Registered: ‎04-09-2010

Re: video problems

‎11-05-2016 08:51 AM

It has been happening to me over the last several weeks...you would think they could come up with a solution by now for this issue!

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Super Contributor
sapphire 2
Posts: 519
Registered: ‎12-14-2011

Re: video problems

‎11-05-2016 02:29 PM

Yes, and it is beyond frustrating.

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New Contributor
qlinlee
Posts: 3
Registered: ‎07-11-2012

Re: video problems

‎11-05-2016 05:19 PM

It is not just your computer...I have been having this problem for over 2 weeks. I have called...customer service will not transfer me to tech support, I have sent messages on this forum, posted on facebook, emailed...NO ONE has responded from QVC. I have been a customer for 25 years, and rely on videos for my Christmas and regular shopping...HELP! Smiley Sad

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Super Contributor
EZ shopper
Posts: 490
Registered: ‎04-07-2010

Re: video problems

‎11-08-2016 06:53 AM

QVC still hasn't fixed the problem.  What's up with that???

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