I've been a QVC customer, even before they were QVC, normally I had always loved the products I have purchase or the gifts I had sent from them to others. But it has been horrid off and on since 2019.
So far, I've been sent 2 different brands of clearly used skincare products, 3 different makeup items, a used purse that was a gift for someone, a used Nespresso Vertuo which has a stain on the outside that can't be removed right on the front of the unit, and the pod ejector doesn't work, as well as Ninja 6 qt 4-in-1 Multi-Cooker Auto IQ, this one is bad, not is it dented, it came with a dirty pan, dirty lid, inside where you sit the pan is all greasy looking though you are not supposed to put anything other than sit the pot on it, and to top it off, and I apologize in advance, there were 3 reddish-blonde pubic hairs in the greasy area I mentioned earlier where you sit the pan, and I'm a brunette! Sooo, as you can imagine I was totally grossed out!
The Ninja and Nespresso were purchased on a sale, Nespresso was a birthday gift and the Cooker just wasn't opened until closer to a holiday, so they weren't returnable.
As for the skincare, and makeup, I was told I could return it but they would not refund the shipping, so I didn't bother, since on two of the items I had sent back and even had confirmation they received the items back they never refunded me.
As for the purse I had ordered, I wrapped it while in the packaging it came in, and it was given as a gift, so I found out the same time the gift was opened, I was told again about the shipping, and I ended up just getting another gift.