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08-13-2018 10:59 AM
08-13-2018 11:08 AM
I'm sure they do. I rarely use their return label- I pack a couple returns together in a flat rate USPS package and end up pay much less per item for returning. I even buy the usps postage on usps.com and save a few more dollars that way! The packages get to Q much faster than their return label process- so my return gets credited sooner as well. I only use their label when the return fee is waived.
08-13-2018 11:17 AM
Return shipping fee is a real problem. I returned a lot, got the very polite letter asking me to be more careful. It was a wake-up call and has helped me. I buy very few clothes here now. Actually clothing here is a little expensive but along the price line of Coldwater Creek except CC has sales and sometimes shipping deals.
Your best bet 2018 is to shop carefully, look carefully at each garment on the models, read reviews. Next best plan is to do an exchange if you need it. Or plan to keep the item no matter what! The $6.95 is killer! I have returned jeans and shoes on my own label and it was more than $6.95.
08-13-2018 11:20 AM
What is infuriating me is that they will pack two things in one box to me, but when you go online (when you no longer have the original package) to print a return label, you have to print two of them. I will no longer return multiple packages if they combine their shipments into one.
08-13-2018 11:35 AM
They sure do make money on the return postage charge, otherwise they would not do it. Its greed, greed, greed.
08-13-2018 12:48 PM
6.95 charge is not just for shopping but handling as well. There are people working who receive, assess, sort, return to manufacture or repackage for restock etc. Nope, not a lot of profit marggin there if any. I cannot imagine what the company goes through because people shop for clothes this way. I've only returned one item to QVC ever (defective back massager).
08-13-2018 01:18 PM
If I had returned "numerous" clothing items to QVC, I'd be looking somewhere else to buy my clothes. Plenty of other on-line choices available for clothing. Or try one of the other shopping channels.
08-13-2018 02:09 PM
08-13-2018 02:55 PM
@Ibby114 Very interesting how you do your returns. May I ask what address do you return your packages to?
Most of the return labels seem to go to central sorting depot and take a long time to get credits. Your way seems faster and easier! Thank you for reply.
08-13-2018 03:08 PM
Their shipping and return label charges are a definite source of profit for the Q. This has even been mentioned in their quarterly reports to shareholders.
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