Q return policy

2zbeach · ‎03-11-2010

Since the Q has stopped refunding shipping costs on items like clothes snd shoes, have you bought anything? I haven't and won't. Even Linea won't get me. You?

10000Nicknames · ‎11-30-2013

I'm still purchasing, but much less, and only things I really need and know I will wear/use. And I'm only purchasing brands that I trust with sizing (such as Linea). Am anxious for tomorrow's shows!!

Prettypinkness38 · ‎03-27-2015

I didn't know this! I will be careful before I purchase anything else in the future. Thanks

Coco Butter Bean · ‎03-30-2010

I just had to return a pair of pants. I should know better! When I go into a store, I try on at least 10 pairs of pants to find one that fits. $9.95 to try something on ($3 shipping, $6.95 return) is just not worth the risk for me. Tops are easier for me, but I'm done ordering pants from the Q.

10000Nicknames · ‎11-30-2013

On 4/8/2015 Lanikins said:
I just had to return a pair of pants. I should know better! When I go into a store, I try on at least 10 pairs of pants to find one that fits. $9.95 to try something on ($3 shipping, $6.95 return) is just not worth the risk for me. Tops are easier for me, but I'm done ordering pants from the Q.

I feel your pain, Lanikins. I ordered 2 pairs of LCNY jeans recently (lunchtime specials) in my normal size, and they were too small. Cost me over $13 to return them (put in same package and paid my own shipping which helped a little bit). I'm done with pants, too! (Well, not literally..... ${#emotions_dlg.blush}$ ).

Lipstickdiva · ‎03-10-2010

I've not ordered clothing recently but I did go a little ring crazy during one of the all day jewelry events. All of a sudden I have a thing for wearing a ring on the middle finger of my right hand.

I did have a problem with one of the rings I ordered but luckily, it was Q's error so they refunded my return shipping and the s/h was free to send the ring to me.

I actually like the new lower s/h policy however, I still think they need to do something about combining s/h when you are ordering a lot at once. It really adds up and ends up not worth it all the time.

Like you ladies, I'm such a hard fit in pants, I try not to bother although I did ordere the TS yesterday from HSN.

Kathlen · ‎03-09-2010

When did they change return policy? I bought 8 clothing items since March 1 ... everything fit.

GinaV24 · ‎07-23-2010

It has definitely impacted my purchasing. I'm tired of guessing whether something will fit and not willing to pay additional S&H to return clothes.

Oh well, it has cut down on the $ I'm spending and that is a positive for me.

Of course on the other hand, I broke down & bought 3 charms when Michael V was on at evine the other day, only one was for me, I'm giving the other 2 as gifts.

Kathleen, you are a very lucky person that you have NO fit issues with QVC. I'm happy for you but for many of us that is simply not the case.

ShellBell · ‎08-02-2014

I had forgotten about the new return policy. Bummer!! Especially since I just purchased $317 worth of clothing and it all has to go back! But, I'm combining it all into one box and that will help on my return shipping cost. I'm going to have to try to remember this new rule.

GloriBee · ‎03-24-2010

On 4/8/2015 2zbeach said: Since the Q has stopped refunding shipping costs on items like clothes snd shoes, have you bought anything? I haven't and won't. Even Linea won't get me. You?

I bought this LTS skirt (for $11 and change and the reduced shipping) because I had bought one in the charcoal a few months earlier (also a LTS, but about $4 more and higher S&H). Since I already had one, I was sure of the sizing and the quality.