O/T Problem with order from Macy's - Page 2

Sunshine Kate · ‎03-10-2010

On 12/25/2014 peachesncream said: Macys has a new policy whereby they are not shipping all orders from the warehouse. stores.Many orders are being filled from stock in the stores. That may be what happened to you. The person who filled the order should not have packed something in that condition. I think that is happening under this new system.

I agree. I ordered 16 articles of clothing from Macy's about a month ago. A couple would come from Atlanta, GA. Three would come from Houston, TX, etc. I also didn't receive my entire order in one package; a day here and a day there.

They are getting stock from inside of stores and mailing them out. However, all my items appeared brand spanking new and I was pleased.

In your case with the perfume smell, I would return immediately.

muttmom · ‎11-28-2012

On 12/28/2014 Jeannie29 said:I received shoes marked "floor display". Still had the size tags stapled to the bottom.
Needless to say, they are going back!,,

edited for typo

Because I have a small foot, I've frequently purchased the floor sample as they usually display the smallest shoe in that style in stock.

peachesncream · ‎03-13-2010

On 12/28/2014 Jeannie29 said: I received shoes marked "floor display". Still had the size tags stapled to the bottom.
Needless to say, they are going back!,,

edited for typo

This is why I have reservations about this new system of filling orders. I have discovered that if you phone in your order, they can tell you if it's coming from a warehouse or a store. My experience with orders filled from stores has been mixed. The problem is that if you make a return, shipping charges on the original order will not be refunded, unless damage to the item is obvious. Macy's seems to think this new system is genius, but I don't like it. You can choose free shipping to a store in some instances and pick items up at a store.

jmsmall · ‎07-10-2011

I would send them back no doubt about it.

embgm · ‎07-02-2014

I recently ordered a Christmas tablecloth among other items from Macys. The tablecloth arrived with a large brown stain on it. After researching and finding out my local store did not carry this tablecloth I called customer service. The associate was wonderful,ordered a new tablecloth for me with no shipping charges and expedited the order. My husband returned the damaged one to the store. Two days later I received my new package from Macys and to my surprise there was a towel in the bag. I was very upset. Again my husband went to the store to return the item. The cashier would not take it back because the paperwork enclosed with the towel was for a tablecloth. My husband had to speak with two managers in order to get our refund. I gave up on the tablecloth and used one that I have been using for the past few years. I am in treatment for breast cancer and was trying to limit my running around and being exposed to all sorts of illnesses. I did most of the Christmas shopping online. That's why my wonderful husband did the returning. Very disappointed in Macys this year!

Dusty1 · ‎03-10-2010

On 12/28/2014 Mindy D said: If you like them, just hang them in fresh air for a day or two and see if the perfume dissipates. The perfume can get on when customers try on in the store. The might not be returns, just garments someone tried on, or they could be returns someone tried on at home while they had on their fragrance. Look the items over, hang in the air. If the clothes seem new and unworn, keep them.

That's what I would do. Or tumble them in the dryer with the dryer sheets for a short time. As long as they look new.

~Lucky Lu~ · ‎03-09-2010

UPDATE and clarification:

Because of the way the price tag on each was torn, I'm pretty sure they were returns. In addition, all three were stuffed in a plain plastic bag, along with a pair of pants that I am keeping (they *seem to be* new and are fragrance-free). The plastic bag was then stuffed into a Macy's bag. Finally, there was a cash register-type receipt in the bag, rather than a shipper, so I know they came from a store. I had mixed feelings about Macy's new policy even before this happened.

I returned the lot of them to the store yesterday. The sales associate did not ask why they were being returned; she merely refunded my credit card. To be fair, the mall and that store were a zoo, and the "floor" was a mess. I picked up a doorbuster jacket and called it a day.