Jambu boots running extremely small, would you consider that a defect?

sgraham30 · ‎03-14-2010

I ordered a pair of Jambu boots from ShopHQ & got them today. I ordered them in my normal size (based on reviews on the item) I have to fight with them to get the boots on & once I have them on, they are extremely uncomfortable so I think I should have ordered up a size. This was never mentioned in any of the presentations that I saw. Would you consider the size discrepancy a defect? I'm asking because I don't want to be on the hook for the return shipping since I ordered based on the info given on the tv presentation & online reviews & nothing was said about them running small.

lovesrecess · ‎03-14-2010

if they are truly cut a whole size smaller then I would question who posted the positive reviews that didn't mention you needed to size up....IMO then that Is a manufacturing flaw....I don't know this brand so don't know if this brand tends to run small or not; I would probably try and contact their CS before shipping them back and ask them to pay the shipping....perhaps the pair is mismarked with the wrong size; that is indeed a defect.

ChynnaBlue · ‎05-22-2012

I think in this case, I would call to speak with a person to see if you can convince the CS rep that it's deserving of a company paid return. (I assume that's why you're asking.) That's really the opinion you need the most. State your case and be polite but firm and there's a chance you can get him or her to agree. It can't hurt to try.

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Cyndog · ‎10-08-2010

I don't know if that would be considered a defect, but you could call customer service and give it a shot if you think they were mislabeled. Does the size in the boot match the size on the box?

sgraham30 · ‎03-14-2010

Thanks for the response, ladies. They definitely run small. They're marked as a size 10 but they're smaller than a pair of size 9 1/2 boots that I already own.( I compared the boots sole to sole) It seems as if they run 1/2 size small, which means I would have needed a 10 1/2 in these for a comfortable fit.

Cyndog · ‎10-08-2010

I just googled Jambu boots sizing. I don't know which boots you ordered, but several of the reviews for the boot I saw said the boots seemed to run a size to a size and a half small. Some of them said they were told to size up and did so, but boots still felt tight. One reviewer also used the word "defect", so I guess you're not alone.

sgraham30 · ‎03-14-2010

On 1/9/2014 cyndog said: I just googled Jambu boots sizing. I don't know which boots you ordered, but several of the reviews for the boot I saw said the boots seemed to run a size to a size and a half small. Some of them said they were told to size up and did so, but boots still felt tight. One reviewer also used the word "defect", so I guess you're not alone.

This is a brand I will definitely NOT be ordering again, that's for sure.

Cyndog · ‎10-08-2010

I was interested because there was a pair of Jambu shoes I wanted. If I do go ahead and try them, I'll get them from a free shipping site. I did originally see them on ShopHQ and the price was good, but they were out of the silver in my size.