They don't have any control over the shipping costs, but the handling is getting out of hand! (No pun intended!)
The cost of the merchandise, however, is way out of hand, and the reason I've given up ordering for now. Susan probably doesn't have a lot of control over the pricing, but it seems to me that her fabrics aren't the quality to back up her prices. I don't shop at HSN, had a real problem with them a couple of years ago.
Sure the things in the B&M stores are also more expensive than they once were, but at least there I can try things on and know that I won't have to spend another $7.00 (approx) to return them if they aren't right. I am very near shopping centers and don't count the gas and mileage as much of an issue for me.