There appears to be a cycle on FB.
1) Host wears outfit/accessories on air that may or may not be from QVC.
2) People write on the FB page asking about item(s). People also write looking for items that X model was wearing with X item from the show.
3) Host does not answer questions, but sometimes other viewers post the item number (if a Q item) or the store that carries the "wanted" item.
4) Viewers repeatedly ask THE SAME questions about X item(s) and host does not respond, so they write on subsequent days expressing their displeasure/frustration with the host.
5) Helpful viewers post the information on where to find THE item or similar items, and those posts are poofed from the host's FB page, but speculative/nasty/argumentative posts remain.
6) Viewer sets up a new account, comes to the Q boards to find help with the item(s) and then posters/mods tell them to go to the hosts' FB pages.
What is the point of this ongoing cycle?
People come to the page for information, they receive none and are exposed to infighting between "fans".
I have also seen posts asking about X item, which IS a QVC item, and neither CS nor the host know anything about it.
IMO, this is not an productive use of FB. The host should have someone who monitors and responds to posts, or the hosts should not solicit questions on the page as they are not answered.
Every time there is a fashion show, people will write over and over asking the same question, even though it has already been answered by someone else.
Leah, Courtney and Amy are pretty good about saying that something is NOT a Q item, but some of them are wise enough to suggest a Q item that is similar. Leah often does this as she has a large shoe size and some of the shoes aren't available in her size (or that size is sold out). Amy did this with her J. Crew flame pumps that everyone still asks about.
I have read some of the comments, and sometimes people will ask about one host in particular. The items are nearly always high end, and then if/when someone finds THE item, the person will sometimes write back and state that it's too expensive.
Knowing that the average Q viewer is probably NOT going to spend $500 on a skirt, why not have the host suggest something that is similar for purchase? There are some that are looking for "dupes" and others who MUST HAVE that exact item (lipstick, nail polish color, rings, boots, etc.) that the host wore.
I found this item, for example, that is a dupe for the host's boots that many people were asking about. They're leather and on sale for $72.99. That is in most of the Q viewer's expectations for leather boots, IMO.
I think it promotes goodwill when someone answers and knowing that the original item is too expensive, it at least makes the viewer feel "connected" by being able to wear a style that their favorite host likes.
I also think that with three channels- Beauty IQ, QVC and QVC2, they are going to have more traffic on the hosts' pages asking about various items. The one that has me literally shaking my head is the constant accessorizing of outfits with this SG necklace that is not available.
