First time to return,.. any advice? - Page 2

KentuckyWoman · ‎03-13-2010

I've never had an issue. If the color or size you are exchanging an item for is out of stock or on waitlist, they will issue credit to your card. I returned some jogger pants because they were too big and I returned for a change. I got an email saying they had issued credit. Then today I got an email telling me my replacement was ordered and ready to ship. Sometimes you have to wait a day or two before they confirm your replacement, but I've never had a problem Good luck.

Nadine O · ‎07-18-2017

I returned a jacket for a different size and it had to be a different color. They took back my jacket, gave me a return and never sent a new one but put it in my cart, so now I just return and remove all from my cart. When the dust clears and I m properly credited, I re order if I so desire!! Good Luck

Pook · ‎03-20-2010

@Oggi I've never had a problem. I always call CS and they note it and put a hold on the size I want if there is a chance of it not being available. I've done this several times and was never charged for the return and always got an exchange.

wilma · ‎03-13-2010

I just returned a SG sweater and asked for an exchange in a different size. I filled out the form that came with my original order, used the mailing label they requested for returns, and had no problems. I received an email saying they received my exchange request, and then another saying the item in a new size had shipped. The whole process from my original order to my return to a new sweater arriving at my house was 3 weeks. I really like the sweater in my correct size so so am glad it was in stock.

If you request an exchange and what you want is no longer available, they credit your account. I never got an email when this happened to me which is IMO is poor CS. I had to call to find out what happened in that instance. I understood the credit would appear on the next billing cycle, but a simple email letting me know they received my return, but couldn't process the exchange would have been nice.

ECBG · ‎01-08-2011

Personally, I've never had a problem, but why was my first thought

HOPE!!!!!

Kat 13 · ‎07-06-2011

Hii

Really ???? That is what I suggested to CS several times as a solution to

returning an item for exchange and later finding out that the exchange was

denied because it became sold out by the time QVC received the original

item back.

Putting a Hold is the only way to handle the exchanges. Otherwise .......

What a mess !!!

I guess it depends who you speak to though

I have a situation now that I am waiting for a Lisa Rinna jacket Item # A298372.

I purchased it in a size 4. Since QVC sizing has been so off lately, I have a feeling that I may need either to go up to a size 6 or go down to a size 2.

Although I have not received the size 4 yet, I called CS to ask them in advance about the exchange in the event that I need one.

I was told more than once that I would have to PAY AGAIN (as if it was a new order) to exchange for a different size if I didn't want to wait for the usual return/exchange process. CS said that they can't put a hold on an exchange in advance of the return for exchange.

They also said that if I decided to repurchase the jacket that I would get the return fees for the original. So....my choices are to wait until I get the jacket and if it is too small or too

large......return it for an exchange and cross my fingers and hope I get it ??

Or repurchase it in the correct size and pay return fees on the original....

AND this jacket is not cheap !!!! $179.00........

I would never have considered purchasing it to begin with but I need it for a very special wedding and I can't find anything that compares to it.

culebra · ‎03-11-2010

I had good luck with QVC exchange program. I purchased a Bixby TSV key and it had a defective safety catch. I sent it back with the QVC return slip etc. But on the box I taped a sign that this was an exchange. I received my new Bixby TSV key with a perfect safety catch. It took about 15 days.

Belle_Femme · ‎03-10-2010

@BirdieGal wrote:
I sent a Dennis Basso jacket back to exchange for a smaller size. Filled out the label correctly.

It was received by QVC and I got an email that confirmed my exchange. I went online to check the order status and I had been given a refund for the jacket and the exchange had been cancelled!?!

I called CS and she told me that there is a huge glitch in the new exchange system. She said that when the exchanges go through and begin processing the system is automatically cancelling them.

Ok QVC...let's not implement this great new policy until you can actually get it correct. Fix the mistakes please!

So, if you exchange and find it didn't go through, call CS. The rep. handled my problem great. But if I hadn't checked my account and caught it early my size might have been gone.

I had the same experience. Both of the items I returned for an exchange in the past month reflected that the new item was ordered, but then the order was cancelled. The first CS rep told me it was a glitch in the system. They definitely need to fix that! With 3-5 minute wait times, it's not convenient to have to call customer service to fix their "glitch." Ugh.