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Regular Contributor
Posts: 169
Registered: ‎03-14-2010

Customer Service Help Needed

[ Edited ]

I need assistance to cancel an order placed last night.

When I tried to cancel the order, the notation indicated it can not be chanaged.

This item does not ship until 8/16/21 - 9 days out.

 

Please cancel order #****.

 

I appreciate your help with this situation.

 

 

**edited to remove personal information (order number)

 

Honored Contributor
Posts: 51,368
Registered: ‎03-10-2010

Re: Customer Service Help Needed

@Denise in PA   Since you didn't post in the Customer Care forum, it many not be seen.  Email the mods at QVCSocialTeam@QVC.com.  Don't get your hopes up as they often can't be canceled. 

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 1,369
Registered: ‎10-12-2015

Re: Customer Service Help Needed


@Denise in PA wrote:

I need assistance to cancel an order placed last night.

When I tried to cancel the order, the notation indicated it can not be chanaged.

This item does not ship until 8/16/21 - 9 days out.

 

Please cancel order #****.

 

I appreciate your help with this situation.

 

 

**edited to remove personal information (order number)

 


 

 

@Denise in PA 

 

I am very sorry for any confusion - 8/16 is your estimated delivery date, not the actual ship dates. 

 

Unfortunately the order is too far into processing so I am unable to cancel it for you. Should you wish to return it, please mark pack slip return reason "Received wrong item" to ensure return label fee is waived.

 

Barb

Customer Care