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09-29-2020 11:00 PM
09-30-2020 12:00 AM
I've always thought that Nordstrom's have had excellent customer service.
09-30-2020 01:18 AM
Bad CS experiences definitely lower my perception of the retailer.
With other retailers selling the same things, a retailer can't afford to make customers angry.
Your representative might have been having a bad day. I wouldn't cut Nordstrom off for this. If it becomes consistent, then they will end up on my list of "Do Not Buy."
09-30-2020 07:23 AM
I've been noticing bad customer service across the board - retailers that were always on the ball before.
I guess I'm not willing or quick to burn any bridges, though. Even though I'm thinking like you, @3blackdogs but with another company. I just haven't ordered too much from Nordstroms to have an opinion about them per se.
09-30-2020 11:21 AM
09-30-2020 11:25 AM
09-30-2020 11:45 AM - edited 09-30-2020 11:47 AM
I’ve also had good CS experiences with QVC. 👍
I definitely understand having trouble getting issues resolved elsewhere though. I had really bad experiences with 2 retailers.
One was a women’s clothing store. The store charged me twice for one item! They didn’t believe me & proceeded with an “investigation” that lasted months. 😳
The other involved a chain discount store. They charged me a late fee even though I mailed the bill well in advance of the due date. They didn’t process it for 21 days, but they blamed me. 🤔
I haven’t shopped at either store for over a year. I’ve been able to find what I need and want at other stores so I see no reason to shop places that treat me like a liar.
09-30-2020 12:02 PM
Re: 'N'
Could have been that the CS rep was a part time or temporary rep.
Try calling another one during business hours.
Sometimes, if you call after business hours, they have temporary folks answering the phones. I'm only guessing, though.
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