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Occasional Contributor
Posts: 10
Registered: ‎06-24-2013

I purchased the AnyBody Loungewear Tall Cozy Knit Novelty Print Pajama Set.  The online size chart shows (and host stated) 5'8" and above should order the tall.  I'm 5'8" so I ordered the tall and it was WAY too long in the rise.  I wanted to exchange the tall for a regular, but the online return form only showed the tall sizes in the dropdown list for the size I wanted to exchange it for.  I contacted the QVC Online Chat and was informed that since the Tall is a different Item Number from the Regular, it did not qualify for a free exchange.  It is VERY misleading to advertise free exchanges and then have this type of technical disqualification.

Respected Contributor
Posts: 3,164
Registered: ‎09-25-2016

Re: Buyer Beware on Exchanges!

[ Edited ]

Actually that makes sense. Petites, regs and talls are always different item #’s. Exchanges have to be same item and can only be exchanged for a different color or size. Going from a tall to reg is not exchanging for the same item (hence the different item #). 

Honored Contributor
Posts: 70,932
Registered: ‎03-10-2010

Re: Buyer Beware on Exchanges!

Actually I find that the different lengths seldom have different item number, and the OP is correct.  Its not fair and is misleading.  Here's another example of people who don't know what they're doing.

New Mexico☀️Land Of Enchantment
Occasional Contributor
Posts: 10
Registered: ‎06-24-2013

Re: Buyer Beware on Exchanges!

It's a different size of the exact thing.  They've given it different Item numbers so they don't have to do free exchanges.  Deceptive, in my opinion.

Respected Contributor
Posts: 3,164
Registered: ‎09-25-2016

Re: Buyer Beware on Exchanges!


@Kachina624 wrote:

Actually I find that the different lengths seldom have different item number, and the OP is correct.  Its not fair and is misleading.  Here's another example of people who don't know what they're doing.


You are incorrect. They are different item #’s. Go look for yourself so you aren’t one of those people you mentioned who don’t know what they’re doing. I can wear reg or tall depending on inseam length and item #’s are always different. What CS told OP is correct. Another example: if you want to edit an item you ordered you can’t edit and change from a tall to a reg or petite, etc. Why? Bc they are different item #’s. You must cancel and re-order in the different length. 

Respected Contributor
Posts: 3,164
Registered: ‎09-25-2016

Re: Buyer Beware on Exchanges!


@Cindy10357 wrote:

It's a different size of the exact thing.  They've given it different Item numbers so they don't have to do free exchanges.  Deceptive, in my opinion.


I don’t see how they’re being deceptive. They have had the different item #’s long before they offered free exchanges. Going from a tall to a reg is not the exact same thing either. If they were, they'd both be the same inseam. But, they’re not. 

Trusted Contributor
Posts: 1,857
Registered: ‎06-24-2012

Re: Buyer Beware on Exchanges!

I think it stinks.  Here's what I found on the web....

 

In the world of blank apparel, sizing charts typically include body length, body width, and sleeve length. ... BODY LENGTH: Lay garment flat (face down). Measure from center back neckline seam straight down to bottom of the front hem.

Respected Contributor
Posts: 2,483
Registered: ‎10-19-2011

Re: Buyer Beware on Exchanges!

I think it's DECEPTIVE TOO... here is why: Examples

 

On Air Shows Item A294071 - Carol Hockman 3 piece PJ set

.........then REGULAR is Item A294067

..........then PETITE is Item A294068

............then TALL is Item A294070

So where the heck is the "on air" Item ? No where...

____________

 

On Air Shows Item A260543 - Velour Tunic

.......then REGULAR is Item A260064

.........then PETITE is Item A260201

So where the heck is the 'on air" Item ? No where again.

 

Makes absolutely no sense to me....they do this on many things, not just clothing......You can't win that I can see. Maybe I'm missing something but I don't think so. Smiley Frustrated

-Do Not Copy Pls-
Valued Contributor
Posts: 553
Registered: ‎08-31-2015

Re: Buyer Beware on Exchanges!

Good to know. It's a bit misleading and poor service.If they aren't going to improve upon this offer then the hosts need to explain all details when mentioning it. 

Honored Contributor
Posts: 70,932
Registered: ‎03-10-2010

Re: Buyer Beware on Exchanges!

[ Edited ]

@AmericanBulldogMom   Yes, we all know what you just reiterated again, but most items come in medium and petite and have one item number.  I place 20-25 orders a month and many are pants so I'm well experienced, thank you.

New Mexico☀️Land Of Enchantment