Xfinity new modem

Jessa9 · ‎12-18-2010

I received an email from Xfinity offering a new wireless modem . I can have one sent to me and install myself or they will install it for $50. They said it is easy to install. I was wondering if anyone got the new modem and installed it themselves. Is it as easy as they say or not. I am afraid to order one and not know what to do. I think $50 is a lot to install it so I don't know what to do.

Jessa

Kachina624 · ‎03-10-2010

I got a new one from CenturyLink and installed it. If you have any trouble, you can always call Xfinity's tech support. You do do need to have your system's password.

New Mexico☀️Land Of Enchantment

Theoriginallacey · ‎03-28-2012

You can just buy your own and install it and not pay a monthly fee. Wireless router too. If you look on their website, they will have a list of compatible ones.

jackthebear · ‎03-11-2010

you are correct $50 is a lot to install a modem it is just unplugging and replugging the cables and wires.

Spoiler

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Mary Bailey · ‎03-09-2010

I have ignored their emails & robo-calls for more than a year.

They can can kiss my big fat ..........

Montana · ‎03-09-2010

@Mary Bailey wrote:
I have ignored their emails & robo-calls for more than a year.
They can can kiss my big fat ..........

I am doing the same thing. The message they leave is vague - something about making an appointment for an adjustment. I want to know exactly what they are proposing to do. Until then, no dice.

I started getting the calls a few weeks ago.

walkingal · ‎03-09-2010

Xfinity notified me a couple of months ago about the new modems. I kept putting it off because I knew I could never install it myself and that I'd have to make an appointment for a tech. About two weeks ago, I received another email advising that my system was no longer compatible and to have the new Gateway installed. I called and made an appointment, the tech was here last week. I told him my system was SO slow and he said no wonder, my software was SO old! lol! Anyway, glad I got a tech to install it and take away the old stuff. Now my system is working a lot better and faster. I know nothing about hardware, and I know I would never have been able to do what all he did.

Carmie · ‎10-25-2010

I ordered and received my new modem from Xfinity about a year ago. It was easy to install myself.

i wish I still had my old unit. The new one is a router and modem all in one. It is slower tham my old modem and the router that I had purchased myself a few years before. And the thing that really ticked me off is the fact that my home is now a hot spot for everyone who has an Xfinity subscription.

I complained to Xfinity. But it was of no use. If you have an xfinity subscription and need to find a hot spot just drive into a residential area. Everyone who has xfinity in their home will share their service with you if they have the new modem.

KailaS · ‎03-09-2010

@Carmie wrote:
I ordered and received my new modem from Xfinity about a year ago. It was easy to install myself.

i wish I still had my old unit. The new one is a router and modem all in one. It is slower tham my old modem and the router that I had purchased myself a few years before. And the thing that really ticked me off is the fact that my home is now a hot spot for everyone who has an Xfinity subscription.

I complained to Xfinity. But it was of no use. If you have an xfinity subscription and need to find a hot spot just drive into a residential area. Everyone who has xfinity in their home will share their service with you if they have the new modem.

-------

i have had the same experience. The new set-up seems to have slowed down my system. More significantly, a few people sit in their cars outside my rented townhouse and work on their tablets. Growl. By the way, my installation-- about nine months ago-- cost only $39.

catlvr4 · ‎03-17-2010

Carmie - call xfinity and have them check to see if your modem has the latest version of software. We bought a new one about 2 months ago and we were having to reset it every other day! finally i got sick and tired and called them. they said it needed to be updated, even tho i just bought it!

good luck!

deb