Electronics

[qualityshopper]

Ford1224--Sounds like you were having a problem with your desktop icon being locked in place. From the little I've read, seems like others were also having that problem. Guess it's been fixed now. If the moving icon had been my only problem, I might have kept that computer and just put up with it. Since there were other issues, though, I'm trying a different model. Will still have 8.1--which means that I will no doubt encounter other strange things happening--but maybe they won't be as bad as what was going on with the previous model. Hopefully Microsoft will eventually get all of the little bugs worked out. Of course, with computers, little glitches happen all the time regardless of which OS you have. Whether or not one decides to put up with them depends on how serious they are. I'm keeping my fingers crossed that things won't be too bad with my new one.

Meeras--Didn't try using restore points since the problems I had started from the moment I turned the computer on straight from the factory.

[LilacTree]

On 6/9/2014 qualityshopper said:

Ford1224--Sounds like you were having a problem with your desktop icon being locked in place. From the little I've read, seems like others were also having that problem. Guess it's been fixed now. If the moving icon had been my only problem, I might have kept that computer and just put up with it. Since there were other issues, though, I'm trying a different model. Will still have 8.1--which means that I will no doubt encounter other strange things happening--but maybe they won't be as bad as what was going on with the previous model. Hopefully Microsoft will eventually get all of the little bugs worked out. Of course, with computers, little glitches happen all the time regardless of which OS you have. Whether or not one decides to put up with them depends on how serious they are. I'm keeping my fingers crossed that things won't be too bad with my new one.

Meeras--Didn't try using restore points since the problems I had started from the moment I turned the computer on straight from the factory.

Qualityshopper, as I posted on another thread, I gave up trying to learn this OS by myself, which is a frustration for me because I have never had a problem with teaching myself a new OS until Win 8.1. What a stinker! So I purchased Windows 8.1 for Dummies from Amazon yesterday. Fortunately, I had a $14 credit from Kindle, so the manual wound up costing me only $5. I would not give up my computer, as I am certain this is an OS issue that I just have to learn page by page. Microsoft should be ashamed of itself on this one! It's not often that I have to throw in the towel.

[glb613]

I have a Dell computer with Windows 8.1 and my icons stay put. If it was the operating system, everyone would be having the problem.

[qualityshopper]

Glb613--Don't know what to tell you. The problem with moving icons started up the very first time I turned the computer on--before I had installed any software, hooked up my printer, etc. As for whether or not the OS is to blame, I'm just repeating what both Microsoft and HP told me. Actually, Microsoft didn't actually place the blame on the OS, but rather on the installation of it. I can't really say for sure--just repeating what I was told. All I know is that neither company's tech could fix it, or any of the other problems I was having. I would really love to know what could cause this problem on a brand new computer besides a problem with the OS. If you have any ideas, would really appreciate hearing them.

[glb613]

Where do they move? Is it all of them? Have you deleted the moving icons/shortcuts then recreated them? If so, do they still move?

[qualityshopper]

The first one was the Mcafee shortcut that HP preinstalled. It would move back and forth within the same column while the other shortcuts they installed stayed locked in position. Ended up deleting it and re-creating it without further problems. At that time, both HP and MS techs could not explain it. Both said they had never encountered anything like that and could not fix it except to delete it.

Next situation was the problem with any documents created with Word 2010 and saved onto the desktop which I described above. Although both HP and MS techs worked on it (HP for hours!), neither could fix it or explain why it was happening. This problem, along with other issues with how this computer was operating (which the HP tech was able to witness for herself), made me decide to return it. I just figured that, since the problems were not going away in spite of their techs trying to fix them and after doing factory resets and reinstalls, the best choice was to send it back.

(Oh, since you asked, the Word doc icon moved all over the desktop.)

[glb613]

On 6/10/2014 qualityshopper said:

The first one was the Mcafee shortcut that HP preinstalled. It would move back and forth within the same column while the other shortcuts they installed stayed locked in position. Ended up deleting it and re-creating it without further problems. At that time, both HP and MS techs could not explain it. Both said they had never encountered anything like that and could not fix it except to delete it.

Next situation was the problem with any documents created with Word 2010 and saved onto the desktop which I described above. Although both HP and MS techs worked on it (HP for hours!), neither could fix it or explain why it was happening. This problem, along with other issues with how this computer was operating (which the HP tech was able to witness for herself), made me decide to return it. I just figured that, since the problems were not going away in spite of their techs trying to fix them and after doing factory resets and reinstalls, the best choice was to send it back.

(Oh, since you asked, the Word doc icon moved all over the desktop.)

I never save anything to the desktop. I do have shortcuts or icons and they don't move. It's probably good to return it and try a different brand or model.

[LilacTree]

It's probably not your computer. It's Windows 8 or 8.1. I just bought Windows 8.1 for Dummies and in one of the chapters it says not to save anything to your desktop with these operating systems, because they don't work well. If you get another computer with those operating systems, the same thing will probably happen.