Electronics

[Happy54]

I was on my computer at JC penny when my computer went crazy . It said it was windows and I should call a number. I shut down my computer and then turned on and did a scan with webroot. I then thought I would chat with a webroot agent and they ask for my phone number to dectect and diagonised any problem. I wasn't sure what to do so I just exit out. It said it removed 8 threats. Is that normal for them to ask for a number it was throgh best buy where I purchase everything. Thanks.

[pugvette74]

NO!!! You did the right thing to shut it down. Do not give ANY information. This scam was just on the news this week. 

[Happy54]

So I wonder if I was really talking to a webroot agent afterwards. That was after I turned eerythin on and ran my scan

[pugvette74]

All I know is from what you said was on ABC News. SCAM... Don't call or give any infomation. If it happens again, just shut it down...

[I am still oxox]

Do not call any one from any program that shows up on your computer unsolicited 

[Desertdi]

Had the same challenge this past week.    I called my Cox tech-support (I pay extra for this)..........and was told it was SPAM, and to just hit the OFF switch, and restart in the usual way.   

[qbetzforreal]

Public Wi-Fi can be sketchy.  And when you say computer, you are referring to a tablet, right? Or you were using a laptop in Penney's?  Then my question is why?

[Happy54]

Actually it ws my desk top computer. It is my wi-fi

[Bird mama]

I've had webroot for years.  I've never talked to a webroot rep unless I am renewing my subscription (I do 3 years at a time).  

My sister had some crazy thing happen on her computer re: windows.  I told her, don't panic, shut off the computer then re-start and run webroot.  

She's had no issues.