Electronics

[SeaGal]

@MoJoV , This same thing happened to me about 2 years ago, geez what a pain. I have tryed a couple different customer service reps try to help me figure out what the deal is, spent a couple hours between them and nothing, they cant figure it out.

I found out you can buy time just by calling their number.

One of the options lets you buy time, just push that choice on your phone. Try that, that is how I have been buying more time for my phone

and my husbands phone since that fiasco. It works, your account is still there.

@Pook, YES it has been since Verizon bought them. What a mess.  

[kare29]

I was on the phone with them this morning to transfer my existing number and minutes to a new phone I had bought from QVC before Xmas.

I may have been on hold 5 - 10 minutes;  I have nothing but nice things to say about the gal that helped me.   

This is the number I called 1-800-867-7183. Why don't you give them a call?

[stevieb]

Their CS is very uneven. I've had good experiences and I've had some real humdingers. I recently got a new phone and the experience in activating was all right, but the transferring from old to new was awful, protracted and still not really done to my satisfaction. When it's time for a new phone, I'll break down and go with a different provider with a brand-dedicated local store, Incidentally, the reason I had to get a new phone was my SIMS card simply stopped working without warning. The rep told me they could send me a new card (for a price, of course) but that it too would not be for the long haul. My phone was older and I knew was due to be replaced, so I said I'd just get a new phone. I bought it from them and it did arrive quickly, but for a new phone it seems like the updates are endless. The rep who activated my new phone and was supposed to efficiently make the transfer knew I was extremely unhappy so I wasn't surprised that the usual 'how did we do' survey at the end of the call never took place. They've met my needs over the years, but I'm less inclined now than I was years ago to 'settle' and it appears that's the name of the game with them these days. 

[ceekay]

@MoJoV - has your service date expired?  You can have zillions of minutes/texts/data but if your service has expired that's basically it.  I think there is some short grace period.  I know once I missed it by a day (my own fault) and they reinstated my stuff. Just a thought.

[Venezia]

@ceekay - I believe the grace period is 60 days.  If you add service within that timeframe, everything will be restored.

[Venezia]

The comments about transferring information from your old phone to new is interesting.

I bought the Motorola Edge several months ago and had no trouble at all.  I activated it, then followed the simple instructions to transfer everything.

Made sure both phones were on, set them next to each other, selected "Transfer All" and left them to it.  The previous time I bought a new phone, I used a data transfer cable.

This time I didn't even need that.  It took maybe 20 minutes (I have a lot on my phone).  A friend who has an iPhone had the staff in the Apple store transfer his information.  It took over two hours and he doesn't have a lot on his phone!

[Venezia]

So, @MoJoV  - Did you get your issue resolved?

[shoesnbags]

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@Venezia wrote:

The comments about transferring information from your old phone to new is interesting.

I bought the Motorola Edge several months ago and had no trouble at all.  I activated it, then followed the simple instructions to transfer everything.

Made sure both phones were on, set them next to each other, selected "Transfer All" and left them to it.  The previous time I bought a new phone, I used a data transfer cable.

This time I didn't even need that.  It took maybe 20 minutes (I have a lot on my phone).  A friend who has an iPhone had the staff in the Apple store transfer his information.  It took over two hours and he doesn't have a lot on his phone!

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@Venezia 

I was amazed to read this about your friend's experience in the Apple store.  When I bought a new iPhone a couple of years ago, it took me only a few minutes at home to switch everything over to the new phone.  But I do have my phone set to back up everything to the cloud every day so that makes the transfer quick and easy. (and also protects everything in case the phone is lost or stolen)  Maybe your friend doesn't back up his phone to the cloud?

[Venezia]

@shoesnbags - I have no idea whether he backs up his info.  He told me that he bought a new iPhone and had someone in the Apple store transfer everything and that's how long it took.

I told him at the time that I was surprised, as I do my own and it only takes 15 to 20 minutes at the most.  I never back anything up to Cloud (or Google's equivalent for android), so it was just straight phone to phone via bluetooth.

And even using the data cable on the previous occasion it didn't take any longer than that.

[gadgetgal613]

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@Venezia wrote:

@shoesnbags - I have no idea whether he backs up his info.  He told me that he bought a new iPhone and had someone in the Apple store transfer everything and that's how long it took.

I told him at the time that I was surprised, as I do my own and it only takes 15 to 20 minutes at the most.  I never back anything up to Cloud (or Google's equivalent for android), so it was just straight phone to phone via bluetooth.

And even using the data cable on the previous occasion it didn't take any longer than that.

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You better hope your phone is never stolen, lost or fails because your data will be lost.