Unfortunately, my review will not be detailed as my phone was defective. I started my port last night online (took 4 minutes to do), and the new phone hadn't activated by this morning. I was porting from an Ultimate 2 (CDMA) to the Treasure (GSM). I have read that porting from a CDMA phone to a GSM phone takes more time than like system to like system, so I wasn't too concerned. But after awhile, I decided to use FB TF chat to see if they had porting information. The CS rep was able to activate my phone right then and there, and that's when we discovered that the phone had no sound. Even a factory reset did no good.
That's when my fun began... The CS agent abruptly ended the chat with no resolution and after several phone calls to different numbers complete with transfers and disconnects...UGH...I did reach corporate who got my old phone activated again and all my minutes restored to it. It was very frustrating, annoying, and made me remember why TF is so cheap. lol
Facts, advice, and thoughts...in no certain order:
1) All minutes/texts/data did port to the Treasure from my Ultimate 2,
2) I'm pretty phone-saavy and could not find any way to make the home button answer calls like the Ultimate 2 will do. That option is not given in the settings. Maybe because the home button is not physical? For me, the phone was difficult to swipe to answer (when the CS rep was having me make a call from my home phone to it to see if it was working).
3) ADVICE: Try every aspect of your phone before activating it. While waiting for the number to port last night, I arranged my apps, downloaded new ones, etc. but didn't even think about going to settings>ringtones and playing some to see if the sound worked. Who would think of that? I would have caught it if I had played a You Tube video, but I didn't do that, either.
4) I really like the size of the phone, and the display was similar to the Ultimate 2. I couldn't tell any difference between the two to the naked eye. And surprisingly, the case that came with it is decent...better than any I've gotten in the past from TF. I had actually ordered a case and screen protector from Amazon (search for LG K7), but decided to use the TF case. I highly recommend iLLumiShield - Japanese Ultra Clear HD Film with Anti-Bubble and Anti-Fingerprint protectors available on Amazon.
If you do order a screen protector, make sure you get the film and not glass. This screen is curved. Because of that, the film protector will not go all the way to the edges.
Speaking of which, I learned my lesson about not ordering a case or a screen protector early until I make sure the phone works. I'm now out $15 for those.
5) There is NO prepaid return label should you decide you want to return it or get a defective one like I did. I called HSN, and I had two choices...return on my own dime or wait three weeks for a label to be sent. I said I would return it myself and asked the CS rep if they could give me a credit or something since the phone was defective. She said to call back with the tracking info, and they would do "something." I did, and they are mailing me a check for the return shipping.
6) There are only 2 home screens, but you can get more."Pinch" any screen, and it brings all of them up in miniature. You can then set a new home screen as well as add a new one by pressing the empty miniature screen with a plus sign in it.
7) If you need to take a screen shot of anything, you can press the volume DOWN button and power button at the same time and hold for a second. You will see an animation of your shot and hear a camera sound. The image will be saved in your gallery folder under screenshots.
8) The flashlight control is in the top, swipe down area to the far right.
9) You can make the phone repeat a sound for text and call notifications. You have to go into the settings to check that option. Without the phone right here in front of me, I can't tell you step-by-step how to get there. Sorry!
10) I just read about an app that will transfer your contacts and photos from one phone to another. I had planned to try it, but I will give you the information on it since I didn't get to. It's called the Tracfone Transfer Wizard. Search Google Play for Tracfone Transfer Wizard in both phones. Download to both phones. Then when you're ready, go to the old phone, open up the wizard, and click from this phone (or words to that effect,) then open in new phone, and click to this phone. You will get a bar code-looking thing on the old phone, aim your camera of the new phone over that and they will pair up. You choose what you want to transfer. There is a You Tube video on how to do it.
11: ADVICE: Start your port on a Monday or Tuesday morning esp. if going from a CDMA phone to a GSM phone or vice versa as they can take longer. If you need to call or contact the corporate office, they are only open through the week.
Final thoughts...I was ready to head to AT&T or Verizon (physical stores) after my experience this morning, but after looking online at these retailers at how much their prepaid plans and phones cost, I remember why I went to Tracfone. lol
My husband and I have had TF for 2 years, and in that time, have ported 5 times. We've never had any trouble with our phones or the service until today. But...when you do have trouble, it can be a real...ahem...challenge. I'm not reordering the Treasure just because of the difficulty swiping it, and I need to recover from my ordeal this morning. lol I hope my U2 will last a bit longer until a new offering comes down the pike that I might want.
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I'm not a heavy user either, which is why I refuse to pay more for a different phone company. I think I will change my profile name to HatetheSwipe. lol I feel just like you do about that!
