Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-13-2022 11:40 AM
Is anyone else having problems with the Tracfone My Account app? I haven't been able to access it in over a week. Whenever I try to use the app a screen pops up wanting me to enter either my email, phone number, or SIM card number. No matter which one I enter I get back a "Sorry, something went wrong" response failure message.
Thanks for any information or help on this issue.
06-13-2022 12:03 PM
I have never used that app, but Text "HELP" to 611611 always works for whatever I need to do.
06-13-2022 01:00 PM
I was having that problem last week. I called CS which I hate to do because they are in the Phillipines and hard to understand. But, I thought it was fixed. I went to their FaceBook page and there are a lot of complaints there.
06-13-2022 02:04 PM
Yes, there have been other reports if problems with the app.
06-13-2022 05:22 PM
I wish I didn't have a feeling that Tracfone as we know it may soon be just a memory.
06-15-2022 11:31 AM
@WVopr wrote:Is anyone else having problems with the Tracfone My Account app? I haven't been able to access it in over a week. Whenever I try to use the app a screen pops up wanting me to enter either my email, phone number, or SIM card number. No matter which one I enter I get back a "Sorry, something went wrong" response failure message.
Thanks for any information or help on this issue.
@WVopr
Exact same situation as you I cant use the phone app at all and tried all the ways to try to sign in and still get the same error message as you..The 611611 text doesnt work either......Thankfully I can still access info and add minutes or data using the website....
I think when my service date is about to run out Im looking for another company....this is ridiculous---it all has to do with Verizon buying Tracforne...😡
06-15-2022 11:45 AM - edited 06-15-2022 11:53 AM
@PickyPicky3 wrote:I have never used that app, but Text "HELP" to 611611 always works for whatever I need to do.
Hi, I finally got the Text to work and usage info came up, but did you read the disclaimer that the info from the text may not be accurate..(click the link besides "terms" to read)..so what good is the text......I have a feeling Verizon wants or will force Tracfone customers to switch to their regular Verizon accounts....JMHO.....
"the data usage or balance estimate provided to you may not be not be complete. This information should be used only as a guideline for estimating usage or balance and not as a statement of your actual usage or balance."
06-15-2022 12:11 PM
@Spurt My 611611 text doesn't work either. When I try to send to that number it looks like it goes but then immediately an ! appears beside the sent text indicating sent failed. How were you able to correct this issue?
06-15-2022 12:47 PM
I just tried the help to 611611 and chose #3 for check my usage. It worked fine.
06-15-2022 01:03 PM
@WVopr wrote:@Spurt My 611611 text doesn't work either. When I try to send to that number it looks like it goes but then immediately an ! appears beside the sent text indicating sent failed. How were you able to correct this issue?
It didnt work for me for awhile...then at a friend's suggestion I tried it and it worked...BUT be forewarned there's a bit of a delay before you get a response....GOOD LUCK!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788