Electronics

[Lilysmom]

I just spoke to Amazon yesterday about ordering from sellers.  They certainly left me with the impression that they would step in and fix any problems on my behalf.  I agree with the comment that shopping for items fulfilled by Amazon and with sellers rating @95%+ is the best way to go.  I just ordered a cover for my new Macbook and ereader.  Two thirds less than at the Apple store.  LM

[jackthebear]

I sell books on Amazon and there is no way that I will contact the customer other than through Amazon's email contact.  Sp yes if someone did respond directly to a vendor outside of Amazon that is their responsibilty

That way customer and vendor  have a record of all transactions. 

[hckynut]

any problem i have ever had with amazon, 1 call and it is fixed. many were 3rd patry. 

[chickenbutt]

Same as John, for me.   

My problem orders with Amazon over the 17+ years I've been buying there have been few and far between, including third party purchases, and Amazon takes care of things so fast your head will spin.

Just recently, I had the first problem in I don't know how long.  It was NOT a problem caused by Amazon, or anybody associated with Amazon, however.

It seems that my order somehow got lost after USPS had it for a day - or so.   After the ETA I contacted Amazon by email to see if they could figure out the problem, beyond what I was able to see from the tracking (that it went somewhere over a week ago and never moved again - somewhere in CA, not far from here).

I figured I'd probably hear back in a day or three, since it's a holiday weekend.  But it was probably not more than an hour later that I got a response.  New order shipped at zero cost and it should arrive on Monday.

Anyway, that's an example of how Amazon works.  I have full confidence in them.  Now, that still has me checking feedback on third party sellers.  I'm not going to buy from a seller that has less than 96% (or around there - depending on details) positives.  I still do my own due diligence.   But I know that Amazon is there on the other end, so no worries.  

[skuggles]

I have shopped with them for a long time. The majority of the problems that I have had, and there have been more than a few, were with outside vendors. Amazon always rectified the situation to my satisfaction, whith an almost immediate refund or email exchanges to the vendor. I wouldn't say that I trust them them 100%,try surfing the web on a Kindle, but they have pretty good custtomer service, great compared to most other shopping sites that I have dealt with.  I try and stay away from outside vendors. If I really need the product and Amazon doesn't have it, I will look for direct source or other reasonably trustworthy sources with B&M locations near me.

[kcladyz]

In my opinion  telling someoine to use a gift card  would be enough to raise a red flag. You should be able to just go threw amazons shopping card and pay threw the amazon website with any form of payment you choose. If someone asked me to pay them direct over the phone I would say no