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03-29-2020 08:26 PM
I have a Mac Book air...it is kept up to date. The last two weeks I get a pop up window....reads....Apple wants to make changes and asks for my password.
This is odd but is it legit? I have to keep hitting cancel and sometimes it disappears other times, safari closes down.
Any advice? Should I follow the prompt?
03-29-2020 08:29 PM
You can call Apple to make sure. If not they will give you a pshing email to send the page to them. Go to the Apple website to get the number.
03-29-2020 08:30 PM
I wouldn't give anyone, even Apple, my password. If you do, they have access to everything on your computer.
03-29-2020 08:41 PM
No way would I be giving anyone my password. Apple shouldn't need it to make any updates to your system. Microsoft never asks for that information and they're able to update their own software.
Definitely notify Apple about this.
03-29-2020 08:46 PM
I went to the apple web site and posted the question...they gave me a case number. I will call tomorrow, thanks all!
It's just so weird...just started happening out of no where.
03-30-2020 12:30 AM
@Mom2Dogs wrote:I went to the apple web site and posted the question...they gave me a case number. I will call tomorrow, thanks all!
It's just so weird...just started happening out of no where.
Absolutely it's a scam.. Apple would never send an notice like that. Glad you reported it
03-30-2020 03:44 PM
I have been dealing with this for a year, please explain what you were told to stop it.
03-30-2020 07:20 PM - edited 03-30-2020 07:23 PM
@goldensrbest If you have a Mac, go into your browser(s) Preferences & make sure "block pop up ads" is enabled. Sorry, I do not know how to do that on a PC.
Mac or PC/Windows: Install FREE ad blocker apps & "Extensions/Add-Ons from your browser(s) Add-On store.
I personally use Ad Block Plus which can be used on both Macs & PCs/Windows.
Mac: After doing the 1st 2 paragraphs, run Disk Utility First Aid & restart your computer.
If you have Malwarebytes and/or EtreCheckPro, run them both after restart to make you no longer have any adware.
"Never argue with a fool. Onlookers may not be able to tell the difference."
03-31-2020 07:36 PM
@mspatmac I finally had time today to call Apple...I had malware. The associate was on the phone with me for 45 minutes, she was great!
We did the screen share thing and ran a scan....and then eliminated the malware.
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