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11-01-2018 12:46 PM - edited 11-01-2018 12:47 PM
I received the TSV, the Ring Floodlight Security Camera, a couple of days ago. I checked out the online installation videos and the printed instructions. I came to notice that there was (what looks to be) a round white disk that I assume protects the electronics and wires shown in the video and intsructions. The floodlight cam I received is missing that disk.
Can you tell me if the one you purchased came with that disk? I emailed Ring and have not heard back yet. I don't want to install the floodlight if that part is essental to protecting the wires and electronics. The picture below is what mine looks like.
11-01-2018 12:49 PM - edited 11-01-2018 01:29 PM
Send the pic to Ring & ask them or return it for exchange.
On the Ring site the owners manual shows this piece is the mounting bracket if that's what you are talking about. I would think you need it to mount the Camera?
11-01-2018 04:16 PM
If you look at the picture below, the part you attach to the base has a white round thing (disk) covering all the wires. Mine doesn't have that.
11-01-2018 11:35 PM
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