Problems with new computer

gadgetgal613 · ‎07-07-2021

My friend who had significant problems with her computer finally gave up and bought a new one. She wants to transfer photos on her phone to her Windows 11 computer. I plugged it into the computer and Windows 11 doesn't recognize it nor does it show up in Finder. I dumped Windows 11 years ago and this is one reason why. Can someone tell me or provide a link how to get photos from an Android phone to a computer? She also can't sign into her One Drive account from the new computer. Frustrating.

Growing · ‎07-12-2020

I am thinking the photos have to be saved on the cloud for the new computer to "find" them and download them. She may need to get a new password for her One Drive account if she doensn't remember it. Might be worth paying a techie person to come over and work on her computer issues.

Detachment isn't the absence of love but the ability to take care of yourself in the midst of someone else's choices.

gadgetgal613 · ‎07-07-2021

@Growing wrote:
I am thinking the photos have to be saved on the cloud for the new computer to "find" them and download them. She may need to get a new password for her One Drive account if she doensn't remember it. Might be worth paying a techie person to come over and work on her computer issues.

I need to know how to have a Window 11 computer recognize her phone.

lcubedsudbury · ‎03-16-2010

Take it to Geek Squad.

PickyPicky3 · ‎10-22-2018

Download whatever e-mail program she uses onto her phone. "Share" the photos on her phone to her own e-mail address via the e-mail program. Open and store on her new computer.

I use Outlook and do this all the time.

DJs mom · ‎06-06-2012

@gadgetgal613 If she has an Android phone her photos are stored in the Google cloud. Have her sign into Google on her new computer and select photos. They will come up.

Squirrels Are Trash · ‎09-11-2022

@Growing wrote:
I am thinking the photos have to be saved on the cloud for the new computer to "find" them and download them. She may need to get a new password for her One Drive account if she doensn't remember it. Might be worth paying a techie person to come over and work on her computer issues.

Lots of good methods to try. It may be easiest for her to access her OneDrive because it's part of the MS ecosystem and it looks like she's logged in on the LT. Does she have it as an app on her phone?

gadgetgal613 · ‎07-07-2021

@DJs mom wrote:
@gadgetgal613 If she has an Android phone her photos are stored in the Google cloud. Have her sign into Google on her new computer and select photos. They will come up.

They are store there instead of One Drive? She insists they are located on One Drive but, they don't show up. I just talked to her and will post back if this works or not. I still don't understand why the computer doesn't recognize her phone once it is plugged into the computer.

Nuttmeg · ‎03-09-2010

@gadgetgal613 wrote:
@DJs mom wrote:
@gadgetgal613 If she has an Android phone her photos are stored in the Google cloud. Have her sign into Google on her new computer and select photos. They will come up.
They are store there instead of One Drive? She insists they are located on One Drive but, they don't show up. I just talked to her and will post back if this works or not. I still don't understand why the computer doesn't recognize her phone once it is plugged into the computer.

Does she have a Microsoft One Drive account or a Google Drive account?

The both be accessed from Chrome browser with a password.

gadgetgal613 · ‎07-07-2021

@Nuttmeg wrote:
@gadgetgal613 wrote:
@DJs mom wrote:
@gadgetgal613 If she has an Android phone her photos are stored in the Google cloud. Have her sign into Google on her new computer and select photos. They will come up.
They are store there instead of One Drive? She insists they are located on One Drive but, they don't show up. I just talked to her and will post back if this works or not. I still don't understand why the computer doesn't recognize her phone once it is plugged into the computer.
Does she have a Microsoft One Drive account or a Google Drive account?
The both be accessed from Chrome browser with a password.

Now she is talking about her camera and the computer not recognizing a card reader or camera SD card. I think this is hopeless. So far, every device she has connected to this new computer is not recognized by Windows. My last Windows computer was Windows 7 and I have no idea what is wrong.

Edit: She figured it out. Thanks for trying to help.