Electronics

[SouthernBee]

Hi Y'all: The last couple of days trying to call friends : The phone rings and then a message: transferring call to Smartalk  Customer Service. The people that I am calling don't use smartalk. I haven't called Tracfone. Just wondering if any one else dealing with this. Thank you for any help or information.

[Mz iMac]

@SouthernBee   Nope!

If you do not want to call Tracfone, then see if your issue was posted on their message board and/or post your issue.

Do a search engine research & check out YouTube tutorials of your issue. 

If no luck, you have no alternative but to call Tracfone.

[Ainhisg]

That is so odd!  If you haven't done so already, turn your phone completely off and then back on.  Don't restart...completely off and then back on.  This will usually fix a multitude of problems.  My husband's Tracfone showed no service last week, which wasn't right.  I turned it off and back on, and voila...everything was like it should be.

[Venezia]

There was a big problem with AT&T across the country this past week with a lot of cell phone users losing their service.

So, if Tracfone is using their service in your area, that could be the reason.  (Tracfone uses other providers - AT&T, Verizon, etc.)

It was on the news for at least a couple of nights.

[SouthernBee]

@Mz iMac @Ainhisg @Venezia : I am researching everything. My area uses Verizon. Thank y'all, will post later.

[Mz iMac]

@SouthernBee  "message: transferring call to Smartalk  Customer Service"

Go into your Tracfone account to determine if you have any minutes left.

[SouthernBee]

@Mz iMac @Venezia @Ainhisg : Ok. I Googled : Why  my tracfone calles transferred to smartalk  customer service? Some info didn't help but told to text message to tracfone 611611 APN. Instructions to do several steps in settings that didn't work . Then sent another text for help. They asked several questions that I replied. They stated they checked  my area of service , checked my phone and the issue resolved. Nope tried to call my friend and had the same customer service message.

I have several other things to do this weekend but will call Tracefone  on Monday.

Thanks. Enjoy your weekend.

[SouthernBee]

@Mz iMac : I can make cell phone calls to other friends with no problems.But will check my minutes.

[Mz iMac]

@SouthernBee   Oh, you left that info out of your original post. 

Do the friends you are unable to call have the same carrier?  If so, then the problem is w/their carrier and/or Tracfone & their carrier.

[SouthernBee]

@Mz iMac : They use AT&T.