Electronics

[Susic]

Was wondering if anyone having recent problem with iPad app for Frontier cable DVR recording? Suddenly, I am no longer able to tape shows from app. Has been about 5 days. Program guide loads fine, but get error  message dvr_3 when I click to record. This happened when Frontier took over from Verizon initially,  but worked great for several months. I rebooted DVR, cancelled and reinstalled app. Didn't help. I just did live chat with Frontier, but it got disconnected when tech left to check with someone else. I am thinking it is issue on their part again.... The app has bad reviews, but when it works, so much easier to use than cable clicker to record shows. Appreciate any advice, or knowing if others are having similar problem lately. Thank you.

[gardenman]

I suspect you'll find this is an internal problem with Frontier's servers that they'll resolve for you. I found mention of this very same error on a Verizon forum where the one person who got it resolved by having a tech on their "backend team" go into their server and reset something. The problem apparently can be fixed if you get the right tech. It's always tricky when one tech company takes over a business from another. Frontier took over the FIOS service in California, Texas and Florida from Verizon and it's created a lot of problems for Frontier that they're fighting their way through. Different hardware, different software and new customers all integrated into a pre-existing system makes things a tick challenging for a company. If you do a Google serach for "error dvr-3" you can find a couple of links to Verizon forums where customers discuss this issue.

[Susic]

Thank you gardenman, I will try that! I think it is something on their part, again. I am hoping it will self resolve as it did before. I am having trouble with their email switchover too. I am probably going to switch when my contract is up . Appreciate you taking time to respond .