Please Help Me - Page 2

Gokat · ‎03-22-2010

@Jordan2

do I (Run or Save)?

Your choice. I "Run" mine.

Will this delete any Windows 10 files I have and will it revert back to Windows 7?

Yes.

Also I have WinCleaner can I use that instead of the CCCleaner? I'm so paranoid I thought I had done something wrong, now I'm sure I didn't! Thanks again!

Yes. MS leaves some files behind that you don't need/want. Running a cleaner will remove those and should help your computer run better and/or faster. HTH's

A Dimitri Dazzler. Need I say More?

Jordan2 · ‎03-16-2010

@Gokat wrote:

@Jordan2

do I (Run or Save)?

Your choice. I "Run" mine.

Will this delete any Windows 10 files I have and will it revert back to Windows 7?

Yes.

Also I have WinCleaner can I use that instead of the CCCleaner? I'm so paranoid I thought I had done something wrong, now I'm sure I didn't! Thanks again!

Yes. MS leaves some files behind that you don't need/want. Running a cleaner will remove those and should help your computer run better and/or faster. HTH's

Thanks again! I have to say people on these boards are always so helpful and never judgmental!

Gokat · ‎03-22-2010

One more tidbit for you, @Jordan2 .

Your Windows 7 Updates will now download to your Notifications area and you will be flagged when they need your attention. You can either install all or select which ones you wish to install. The GWX Control Panel program will block any attempts to install Win 10 updates. You can relax and exhale now.

A Dimitri Dazzler. Need I say More?

glb613 · ‎03-09-2010

@Jordan2 wrote:
Let me just state I am not tech savvy at all. Anyway I have Windows 7, I haven't updated to Windows 10. On Saturday I was doing Windows update to see if there were important updates I needed to download and install. I don't know if I accidentally clicked the Windows 10 update or it just started on it's own. I cancelled it and in the history of updates it shows cancelled. Since then I am having trouble. It will look for updates for eons without ever showing any. When I have gotten the message of important updates they won't download. I tried looking on Microsoft's website and used the Mr. Fixit(I think that's what's it called) and it didn't work. If someone can help me (dumb it down for me) I will be forever grateful!

Have you tried a system restore to a time before the aborted download? That's what I would do.

qualityshopper · ‎12-04-2011

Jordan2--I don't know if what you're experiencing is the same as what I, and so many others have dealt with the last few months, but I'll tell you my personal situation. For me, it started during April's patch Tuesday. I had never had any problems with getting updates on my Windows 7 computer until then. Checked out everything I could think of--made sure BITS, etc. was running properly in local services, ran the troubleshooter and fixit tool (found some things and fixed, but still couldn't get updates), did a system scan, ran Malwarebytes, and so on and so on. Nothing fixed the issue, including restoring back to a previous date. Called MS--all they can do is push W10. They were of no help. In fact, both times I had them take remote control of computer, they messed up my touchpad drivers. I had to fix that.

Anyway, after getting nowhere with MS, I searched online and found plenty of others were having this same issue with getting updates on patch Tuesday who used Windows 7. Some started having issues before April; some are lucky and are not having any problems to this day. If you go to answers.microsoft.com, you'll find plenty of others that are in the same boat and their solutions.

Each month now since April, it's been the same solution to stop your computer from endlessly searching for updates (hours and hours and hours!). It's been to set computer to "never check for updates", restart, and then manually install the particular update that's causing problems that month. Each month I've found out which update by going to the above site. Once installed, I change my settings back to "check for updates but let me choose whether to download and install them" and away it goes. The computer is once again able to search for all the rest of the updates in a normal amount of time.

This month's troublemaker is KB3161664. I don't know if installing this manually will fix your problem since I don't know if this is what's going on with your computer, but you might want to research about it and try it. I also don't know if you would need to install the updates that caused problems in previous months first in order for this month's to work. Hope you find a solution soon to whatever's causing your trouble (always so many things that can cause problems). If the problem is this particular situation, it's a pretty easy fix--once you know what to do (I spent hours in April looking for what could possibly be wrong). Best of luck!

.

gardenman · ‎03-09-2010

@Jordan2 wrote:
@gardenman wrote:
@Jordan2 wrote:
Let me just state I am not tech savvy at all. Anyway I have Windows 7, I haven't updated to Windows 10. On Saturday I was doing Windows update to see if there were important updates I needed to download and install. I don't know if I accidentally clicked the Windows 10 update or it just started on it's own. I cancelled it and in the history of updates it shows cancelled. Since then I am having trouble. It will look for updates for eons without ever showing any. When I have gotten the message of important updates they won't download. I tried looking on Microsoft's website and used the Mr. Fixit(I think that's what's it called) and it didn't work. If someone can help me (dumb it down for me) I will be forever grateful!
Every now and then Microsoft's updates will get a bit scrambled. As a rule, as long as the computer is otherwise working fine, you can ignore the updates for a bit and the situation will sort itself out. I'm not sure if it takes multiple shut downs and restarts or if Microsoft does something, but I've had failed downloads and then the same scenario you experienced only to have it fix itself in a few days time and go back to uploading updates fine.
It's so frustrating! I'm afraid if I don't get the important updates (I don't bother with the optional ones) that I'll get a virus or something even worse will happen!

In most cases you'll be fine as long as you're running a decent anti-virus. Updating a computer is challenging as each computer has unique combination of hardware and software. An update that works perfectly on 99% of computers may fail spectacularly on the rest. I've had the exact same problem you had and I've gone nuts trying to fix it, only to ultimately have the problem fix itself. I just don't worry about it any longer and the problem goes away.

Fly!!! Eagles!!! Fly!!!

Jordan2 · ‎03-16-2010

@qualityshopper wrote:
Jordan2--I don't know if what you're experiencing is the same as what I, and so many others have dealt with the last few months, but I'll tell you my personal situation. For me, it started during April's patch Tuesday. I had never had any problems with getting updates on my Windows 7 computer until then. Checked out everything I could think of--made sure BITS, etc. was running properly in local services, ran the troubleshooter and fixit tool (found some things and fixed, but still couldn't get updates), did a system scan, ran Malwarebytes, and so on and so on. Nothing fixed the issue, including restoring back to a previous date. Called MS--all they can do is push W10. They were of no help. In fact, both times I had them take remote control of computer, they messed up my touchpad drivers. I had to fix that.

Anyway, after getting nowhere with MS, I searched online and found plenty of others were having this same issue with getting updates on patch Tuesday who used Windows 7. Some started having issues before April; some are lucky and are not having any problems to this day. If you go to answers.microsoft.com, you'll find plenty of others that are in the same boat and their solutions.

Each month now since April, it's been the same solution to stop your computer from endlessly searching for updates (hours and hours and hours!). It's been to set computer to "never check for updates", restart, and then manually install the particular update that's causing problems that month. Each month I've found out which update by going to the above site. Once installed, I change my settings back to "check for updates but let me choose whether to download and install them" and away it goes. The computer is once again able to search for all the rest of the updates in a normal amount of time.

This month's troublemaker is KB3161664. I don't know if installing this manually will fix your problem since I don't know if this is what's going on with your computer, but you might want to research about it and try it. I also don't know if you would need to install the updates that caused problems in previous months first in order for this month's to work. Hope you find a solution soon to whatever's causing your trouble (always so many things that can cause problems). If the problem is this particular situation, it's a pretty easy fix--once you know what to do (I spent hours in April looking for what could possibly be wrong). Best of luck!

.

Thank you for your advice I will look into what you have mentioned. You are much more knowledgeable about computers than I am! I have Kaspersky anti virus software so I hope I'll be alright without getting the Windows Updates.

Gokat · ‎03-22-2010

@Jordan2 wrote:

Thank you for your advice I will look into what you have mentioned. You are much more knowledgeable about computers than I am! I have Kaspersky anti virus software so I hope I'll be alright without getting the Windows Updates.

What you have happening, @Jordan2 , has nothing to do with your anti-virus. It won't prevent the Windows Updates from downloading.

I hope you've installed GWX. That will take care of the issues and prevent the Win 10 Updates from installing. You do still need to allow updates to Windows 7 to keep your OS up to date and running smoothly and safely. Windows 7 will be supported until 1/2020 by MS so it's not going anywhere for awhile.

A Dimitri Dazzler. Need I say More?

Jordan2 · ‎03-16-2010

Okay, I downloaded the GWX Control Panel (maybe I didn't do it correctly, I don't know) and I'm still having trouble! When I go to Windows Update it says at the bottom Windows 10 Upgrade Reserved View For Confirmation. I click on to search for updates and the search goes on and on (like 2 hours) never stopping. When I came on today it showed I had 1 important update. I click to download it and it won't. I really don't know what else to do. I am so frustrated I could scream!

Gokat · ‎03-22-2010

I can feel your frustration, @Jordan2 .

At your leisure, you can check the information I've listed below to be sure the settings on GWX are correct so you can relax in that regard:

Just double-click on the "10" square to enter it.

Click to clear Update Cache ...(should show on your screen)

"Automatically install Windows Updates" should say NO.

Click to change Windows Update settings. (should show on your screen.

Enable Monitor Mode. (should show on your screen)

Enable "Non-critical Windows 10 settings" (should show on your screen)

Also, FYI, there is a black bar across the top of the GWX Control Panel program screen. The "10" in the upper lefthand corner can be clicked to access some housekeeping available for the program, including Check for Updates.

If you're interested, the User Manual for the program is at the lower right of the GWX screen.

NOW for the second problem...the perpetual download when you attempt to download your updates. That is a problem with the recently released Windows 7 update KB3161664. This happens (more often lately) when MS sends through updates without debugging them. You did not cause this. You have a couple of options.

1. Ignore your Updates for a week or so and allow MS to send through a correction which will take care of it. (That would be my suggestion.) I always wait at least a week before installing Updates as I've experienced problem updates several times and waiting usually circumvents them.

OR

2. Run a System Restore using the day/date before you originally installed the update (Tuesday?). If you do this, the GWX Program will be wiped so you'll need to reinstall it after the System Restore completes. Hold off on Updates for another week or so to give MS a chance to make the correction.

My main concern is that you get GWX installed so that you don't have to deal further with the Win 10 forced install as that will be ongoing...at least until the end of July.

I hope I haven't confused you with too much information.

A Dimitri Dazzler. Need I say More?