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01-11-2017 06:31 PM
Hi ladies, I purchased my tracfone in November and have loved it until today. When I put in my pin to open my phone, nothing happens and the screen fades to black. Any ideas? Thank you.
01-11-2017 06:38 PM
I don't own a Tracfone, but try shutting phone down a few minutes, then reboot.
01-11-2017 06:41 PM
Thank you so much, I've tried that several times to no avail.
01-11-2017 06:50 PM
😕 So frustrating...I'm sure you'll get the answer from lots of folks posting here...hope it's soon!
01-11-2017 07:09 PM
I had that happen to me once; my phone needed charging . Once charged , there was no problem. Hope this may help.
01-11-2017 07:28 PM
Thank you, I have already tried that too. It's fully charged.
01-11-2017 07:58 PM
Fixed!
I powered off and removed the battery then reinserted and it's working, thank you ladies.
01-11-2017 08:11 PM
I got locked out of my LG Sunset phone. CS is supposed to be able to unlock it but the rep to whom I spoke decided I needed a new phone since she couldn't unlock it. What they sent me was an old reconditioned piece of junk which I pitched. Take it to one of the repair places unless you can return it under the Christmas return period.
01-12-2017 03:55 AM
@waterlily ~ Bingo! Glad all is good to go. I remember my son telling me to do that with the Verizon Jumpack (for wifi) I used at one time. That always fixed the problem.
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