Electronics

[SouthernBee]

I discovered this morning reseting  the iPad to factory reset doesn't erase all information on the ipad.  

I had the ESPN+ subscription and payment on on the ipad. I no longer have the ipad and can't remember how I logged in. I called ESPN this morning to change my account information and change to a different credit card. I was told  needed to call Apple Customer Service for help. They insisted no other option to correct this.  Apple CS stated that I needed to sign in to the ipad to update everything. I explained no iPad and can't remember information needed. 

I signed in to my ESPN account to hopefully update my account information and change my method of payment. I couldn't find the payment information.

I am worried about my charge card information on the ipad. 

Why is everything so complicated or is it just me?

[Kachina624]

@SouthernBee.  Can you change your CC password?

[tansy]

It is frustrating.  I wonder if your first CC company would be able to help. 🤷‍♀️

[Zhills]

If you don't have it and Apple CS can't help, why do you think it is still on the old IPad?  Where is it?

[We rescue cats]

Went thru this for my boss, we had to contact the cc company and have them change the credit card number.

[SouthernBee]

@Zhills : On my bank statement this morning showed pending payment for ESPN+ Apple payment.

[SouthernBee]

@We rescue cats : I thought about contacting the bank to stop the payment and getting a different charge card number.

I now have the ESPN  app on my Amazon fire tablet for DH to watch his football. He is so afraid of stopping the service and missing his football.

[Zhills]

I would think that means that the ESPN company has your information for automatic renewal.  Not uncommon.

That doesn't mean it is on the IPad.  It means that ESPN has it!

Internet information is not on the IPad itself, unless you have download and saved it.  The IPad just connects you to the internet.

[Toot1920]

@SouthernBee, do you have an iPhone or MacBook? Your passwords might have been saved to the cloud and is under the new Password app. You might go to icloud dot com and sign in with your Apple id. Possibly if you can call Apple support again to see if they can help you find your passwords. Of course, if you didn't save them to your Apple account, this won't help. If you know your user name, you can choose "forgot password" and they'll send you a link via email. 

[SouthernBee]

@Toot1920 : No other Apple Products.Thank you.