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Respected Contributor
bargainsgirl
Posts: 4,502
Registered: ‎01-13-2012

Help! Amazon fire 7

‎03-13-2019 08:10 PM

My 3 year old Amazon fire 7 has been totally frozen for about 3 hours...not even the battery has worn down! I was web browsing when this occured. Never had ANY problems with this device till now.  What can I do?????

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New Contributor
jeanne307
Posts: 2
Registered: ‎07-08-2010

Re: Help! Amazon fire 7

‎03-13-2019 08:29 PM

Press and hold the power button until you see "Do you want to shut down?". Tap "ok" . When it completely shuts down, press and hold the power button to restart

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Trusted Contributor
MezzieStarr
Posts: 1,889
Registered: ‎10-28-2012

Re: Help! Amazon fire 7

‎03-13-2019 08:30 PM

Press and hold, or slide and hold, the Power button for a full 40 seconds. Even after the screen goes blank, continue to hold for 40 seconds, then let go. Press or slide the power button to restart if the device does not start up again on its own.

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Respected Contributor
bargainsgirl
Posts: 4,502
Registered: ‎01-13-2012

Re: Help! Amazon fire 7

‎03-14-2019 10:13 AM

The battery wore down and apparently the device re-set itself!

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Esteemed Contributor
apple1964
Posts: 7,036
Registered: ‎08-07-2013

Re: Help! Amazon fire 7

‎03-16-2019 08:08 AM

Is it working alright now?

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