Electronics

[StillConfused]

The thing that caught my attention in this post was the "retired product" message.
I also purchased the HP Laptop as the TSV, and received mine on 8/22/16.
I registered the product and wanted to check out the support site in general.
I'm a little concerned about the noise being generated from (I believe) the
hard drive so I wanted to see if there were any driver updates. To do that
I needed to list the model number. I did not find it so I chose the option
to let HP find it. That is when I also received the "retired product" message.
I've spent over two hours on live chat to find out this: The laptop will not
be officially launched until 9/3/16, at which time the database for this model
will be available. Hope this info is helpful.

[gardenman]

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@StillConfused wrote:

The thing that caught my attention in this post was the "retired product" message.
I also purchased the HP Laptop as the TSV, and received mine on 8/22/16.
I registered the product and wanted to check out the support site in general.
I'm a little concerned about the noise being generated from (I believe) the
hard drive so I wanted to see if there were any driver updates. To do that
I needed to list the model number. I did not find it so I chose the option
to let HP find it. That is when I also received the "retired product" message.
I've spent over two hours on live chat to find out this: The laptop will not
be officially launched until 9/3/16, at which time the database for this model
will be available. Hope this info is helpful.

---

It's surprising how often a company will fail to update their website for new products. I bought something a year or so ago and couldn't register it for several weeks as the manufacturer hadn't updated their website with the new item yet. They were selling it, telling people to register it on their site, only to not have it listed on their site so you couldn't register it.