Electronics

[dennyp]

I’ve had an ongoing problem from the very beginning and tried to resolve, without success. Found out that HP , through QVC, sold me a defective computer. I bought a "new" computer with windows 10 as the operating system. What I got was a computer that had windows 7 as an operating system that was upgraded to windows 10 at the factory. That left me nowhere to go if I needed to reset the computer except to windows 7. At the present time Microsoft indicates that the AMD processors I have are incompatible with Windows 10. The main problem is my computer was activated on 12/22/2015 with Windows 7 with 16 GIGs of ram. I bought, what I thought was a new computer on 12/22/2016 with 8 GIGs of ram and Windows 10. So what happened was that after activating my computer a year before I bought it half of the ram was removed and then upgraded to Windows 10. What I got was a built in problem that only got worse. Now I'm told that all I have to do is to pay $ 200.00 more to fix the problems that have festered from the time that I bought it.

[kjae]

Absolutely appalling. Perhaps the Mods will help you resolve this. At the very least you should get a FULL refund.  That is deceptive business practice.  I am so sorry.. My generous sister bought me the HP TSV that was sold before Christmas.  I returned it as several keys were sticking within the first week.  I know glitches can happen in any computer. but what was done to yours is not on the " up and up".  Is Microsoft certain about this?  

[glb613]

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@dennyp wrote:

I’ve had an ongoing problem from the very beginning and tried to resolve, without success. Found out that HP , through QVC, sold me a defective computer. I bought a "new" computer with windows 10 as the operating system. What I got was a computer that had windows 7 as an operating system that was upgraded to windows 10 at the factory. That left me nowhere to go if I needed to reset the computer except to windows 7. At the present time Microsoft indicates that the AMD processors I have are incompatible with Windows 10. The main problem is my computer was activated on 12/22/2015 with Windows 7 with 16 GIGs of ram. I bought, what I thought was a new computer on 12/22/2016 with 8 GIGs of ram and Windows 10. So what happened was that after activating my computer a year before I bought it half of the ram was removed and then upgraded to Windows 10. What I got was a built in problem that only got worse. Now I'm told that all I have to do is to pay $ 200.00 more to fix the problems that have festered from the time that I bought it.

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Warning.  Another new member with only 1 post is usually a troll trying to discredit QVC with outrageous claims.  The best thing to do is ignore this poster and all other 1 post complaints. 

[gardenman]

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@glb613 wrote:

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@dennyp wrote:

I’ve had an ongoing problem from the very beginning and tried to resolve, without success. Found out that HP , through QVC, sold me a defective computer. I bought a "new" computer with windows 10 as the operating system. What I got was a computer that had windows 7 as an operating system that was upgraded to windows 10 at the factory. That left me nowhere to go if I needed to reset the computer except to windows 7. At the present time Microsoft indicates that the AMD processors I have are incompatible with Windows 10. The main problem is my computer was activated on 12/22/2015 with Windows 7 with 16 GIGs of ram. I bought, what I thought was a new computer on 12/22/2016 with 8 GIGs of ram and Windows 10. So what happened was that after activating my computer a year before I bought it half of the ram was removed and then upgraded to Windows 10. What I got was a built in problem that only got worse. Now I'm told that all I have to do is to pay $ 200.00 more to fix the problems that have festered from the time that I bought it.

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Warning.  Another new member with only 1 post is usually a troll trying to discredit QVC with outrageous claims.  The best thing to do is ignore this poster and all other 1 post complaints. 

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Agreed. The part about the CPU not being compatible with Windows 10 was a bit of a giveaway. There was an early glitch in the Windows 10 compatibility tester that indicated some CPU's weren't compatible, but that was fixed last June and updated. The HP laptop mentioned uses the AMD Quad-Core A10-8700P and the only glitch I can find with that and the standard version of Windows 10 (The anniversary edition) is that Windows Task Manager will sometimes read it as only having two cores even though it's a four core processor. (And that's likely been fixed by now.) That didn't affect performance however as all four cores were still active and working.

Now if you're trying to manually install the new Creators update, you'll run into all kinds of problems, but even Microsoft is advising people not to manually install the Creator update at this time due to a number of known issues they're working to resolve. If the Creator update is tried and fails it'll simply roll back to the Windows 10 Anniversary edition, so other than wasting a bit of time there's no real harm.

The Creator update will be automatically added to systems once Microsoft irons out the technical issues that have popped up. That may take a few weeks to a few months. If you absolutely have to have the Creator edition installed, there are some tedious workarounds that apparently work for most users and even lets the Creator update run on the AMD Quad-Core A10-8700P CPU. (By the way, this appears to be more of a BIOS issue than a CPU issue anyway, so the CPU is in the clear. The BIOS is on the motherboard.)

[Marp]

So what happened was that after activating my computer a year before I bought it ...

Uh, how does one active a computer a year before purchasing it?

[glb613]

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@Marp wrote:

So what happened was that after activating my computer a year before I bought it ...

Uh, how does one active a computer a year before purchasing it?

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You don't.  It's a troll. 

[Julius Seizure]

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@Marp wrote:

So what happened was that after activating my computer a year before I bought it ...

Uh, how does one active a computer a year before purchasing it?

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I think what he was tring to say is that since the computer originally came with Windows 7 and then Windows 10 was put over the top of it, someone activated it originally with Windows 7 on 12/22/15 with 16 gigs of RAM (before he bought it).

[dennyp]

I'm sorry you feel that way, because if would have experienced  the same problem and took the time too report it you would be very angry with the person that put you off like I was trying to discredit QVC. I have been a happy customer of QVC for many years and have purchased my computers from them without a problem. I Feel very offended at the person who chose to pushed me aside, I feel sorry for you and if you represent QVC they should take any action that is needed to keep people from representing them.

[dennyp]

One can't activate a computer before he buys it!! That was done at the HP factory and the only way that I found out is that the hard drive records all from the time someone pushes the on  button.Some have a need to be "right" while others just want to be correct.
"The wheels are turning, but the hamster is dead."  this hamster woud bite your head off so I'm not dead yet

[dennyp]

You sound smart, it's to bad that you don't know what your talking about. I have been a Microsoft Insider for over two years, and was stuck on build 14393 for over 3 months, and was unable to even update. After Microsoft/AMD came up with a BIOS,  I'm now enjoying build 16199. You might check your facts before you use so many words to discredit someone.Fly!!! Eagles!!! Fly!!!