Electronics

[bargainsgirl]

Trying to set up 2nd stick to a downstairs tv.  It will not accept my WiFi password, which I checked and it is correct.  All cords are properly installed.  Upstairs tv no problem.

Anyone have any idea what the problem can be?

[Kachina624]

Are there capital/lower case letters in your password that you may be entering incorrectly?

[gizmogal]

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@Kachina624 wrote:

Are there capital/lower case letters in your password that you may be entering incorrectly?

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Good thinking also be careful if there is a zero or a letter o

zero is 0 and the letter is o. They’re different and sometimes aren’t entered correctly just as an oversight. 

[patbz]

Call Amazon Help and they will walk you through it.

[GAQShopr53]

You may have to call Amazon customer service for help...I had issues with it accepting VPN on my network. The firestick wanted to bypass my network security and I declined to use it..went with the Chromecast instead. Hope it helps!

[gardenman]

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@gizmogal wrote:

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@Kachina624 wrote:

Are there capital/lower case letters in your password that you may be entering incorrectly?

---

Good thinking also be careful if there is a zero or a letter o

zero is 0 and the letter is o. They’re different and sometimes aren’t entered correctly just as an oversight. 

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Capital i, lower case L and the number 1 can also cause trouble (I, l, 1). As you can see, they're very similar looking.

[bargainsgirl]

Still having problems.  I did online chat and they actually registered the 2nd stick manually but it still will not accept my password and YES i used proper upper and lower case....

Does anyone have a help # to call Amazon? I think I just need someone to walk me through.... what a pain.  I just don't get it because the 1st stick set up in a pinch on my older simpler TV!!!

[Mz iMac]

@bargainsgirl"Does anyone have a help # to call Amazon?"

It's on their website.

[Nataliesgramma]

Maybe try unplugging and plugging the WIFI router.....

[Runner26]

A while back, if I recall correctly, a neighbor wasn't able to connect to her wifi. She had the lowest Xfinity internet plan (speed, 25mbps?). She had too many connected devices and I THINK I unconnected some of her devices (iPad, printer, cell phone) or deauthorized a device...

This was a while ago but I think it was discovered that with her plan she was only allowed 5 connected devices? 

What message are you getting when you try to connect to your wifi? 

Check with your internet provider to see if there is such a limit.