Re: Dell Laptop Issue

nomless · ‎03-10-2010

Good info, @juperier and @Mz iMac, but that doesn't solve OP's concern that the laptop needs tech help, but she doesn't want the tech helper to access some files. The issue is not a backup issue

juperier · ‎10-21-2014

@nomless I completely understand. If it's the hard drive that has failed and it's user replaceble, she can do that and try to obtain a disc with the operating system on it from Dell (or purchase a new disc from Microsoft at full price), then hope there are no more problems. But if it's some other part that's failed (or just a connection that came loose), all replacing the drive going to do is void the warrenty (opening the case typically voids the warrenty).

Cynbro · ‎04-30-2017

Mantaraye, I just decided to look at any reviews/posts that might be relevant to my problem with my new Dell Inspiron 15! And there you were...same thing. This brand new (ordered 4.1.17/delivered 4.17.17) PC has crashed on me every time I've turned it on and tried to set it up (about 4 times). It's supposed to be soooo super fast (not) and great for multi-tasking even when you have 9 more apps running on it etc. So I appreciate your post and the answers people have offered (except the ones related to "backing it up" of course lol). One question though, is HSN the same as QVC?

Nuttmeg · ‎03-09-2010

Send it back. Check the return policy ASAP. You normally get 30 days.

151949 · ‎03-09-2010

@Mz iMac wrote:
"I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician."

No backup?

You should not have private things loaded that aren't password protected. Anyway - when you get it back most likely everything will be gone and it will be like a new computer,.You'll have to start from scratch.