Dell Laptop Issue

mantaraye · ‎04-18-2010

I purchased a Dell laptop Inspiron 15 from HSN two weeks ago. I have used Toshiba laptops for a very long time, but this sale came along and I went for it.

I set the laptop up and used it for one week. This morning I was downloading some Dell software and the laptop froze up. I tried to do a hard reset, removed the battery, etc. Nothing. I called Dell support and once again went through all the same steps with the agent. ****** thing won't even turn on. Dell wants me to send it to their designated depot for repair. I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician.

I tried calling HSN customer service, but there is a three hour wait to speak with one of their agents. I guess I'm between a rock and a hard place. I'm on a call back list with HSN, just want to relay all that information to them.

Yikes!

MKR14 · ‎03-09-2010

Send an email to them or do a Live Chat online. I like an online chat as you can type back and forth to the HSN Customer Service Agent. I have always

had excellent results from this. I hate waiting more than 5 minutes and do the Live Chat instead. Sign in and hit Live Chat. Wait until an agent says her name and ask you what you need. Type in your response and hit enter and wait for their response. I hope this helps.

mantaraye · ‎04-18-2010

@MKR14 wrote:
Send an email to them or do a Live Chat online. I like an online chat as you can type back and forth to the HSN Customer Service Agent. I have always
had excellent results from this. I hate waiting more than 5 minutes and do the Live Chat instead. Sign in and hit Live Chat. Wait until an agent says her name and ask you what you need. Type in your response and hit enter and wait for their response. I hope this helps.

Thank you so much for your response. HSN returned my call and gave me the phone number for VTEK IT. I'm going to call them and hopefully resolve this mess.

Mz iMac · ‎07-26-2014

"I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician."

No backup?

"Never argue with a fool. Onlookers may not be able to tell the difference."

Nuttmeg · ‎03-09-2010

@mantaraye wrote:
I purchased a Dell laptop Inspiron 15 from HSN two weeks ago. I have used Toshiba laptops for a very long time, but this sale came along and I went for it.

I set the laptop up and used it for one week. This morning I was downloading some Dell software and the laptop froze up. I tried to do a hard reset, removed the battery, etc. Nothing. I called Dell support and once again went through all the same steps with the agent. ****** thing won't even turn on. Dell wants me to send it to their designated depot for repair. I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician.

I tried calling HSN customer service, but there is a three hour wait to speak with one of their agents. I guess I'm between a rock and a hard place. I'm on a call back list with HSN, just want to relay all that information to them.

Yikes!

I hope you return this computer to HSN.

nomless · ‎03-10-2010

@Mz iMac wrote:
"I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician."

No backup?

Whether other or not there is a backup is irrelevant for the problem OP describes. My understanding of her post is there are files on the laptop that she doesn't want a tech repair person to view. Hence, she is reluctant to give a repair person access to the laptop.

mantaraye · ‎04-18-2010

@Mz iMac wrote:
"I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician."

No backup?

@Mz iMac - yes, backup, but the computer is dead. Can't start it at all. If I could I would simply use the factory default.

mantaraye · ‎04-18-2010

@Nuttmeg wrote:
@mantaraye wrote:
I purchased a Dell laptop Inspiron 15 from HSN two weeks ago. I have used Toshiba laptops for a very long time, but this sale came along and I went for it.

I set the laptop up and used it for one week. This morning I was downloading some Dell software and the laptop froze up. I tried to do a hard reset, removed the battery, etc. Nothing. I called Dell support and once again went through all the same steps with the agent. ****** thing won't even turn on. Dell wants me to send it to their designated depot for repair. I have very pertinent information loaded into the new laptop and do not want the information exposed to a random technician.

I tried calling HSN customer service, but there is a three hour wait to speak with one of their agents. I guess I'm between a rock and a hard place. I'm on a call back list with HSN, just want to relay all that information to them.

Yikes!

I hope you return this computer to HSN.

@Nuttmeg Yes, they were very gracious and referred me to a IT service. They also sent me a prepaid return label....nice doing business with them. Dell support is nuts, they asked me if I could remove the chassis of the laptop. I can't repeat the words I used in my response.

Mz iMac · ‎07-26-2014

@nomless

You can do a backup from a dead comp. Here is one example of many....

3 Ways to Recover Data from the Hard Drive of a Dead Laptop

"Never argue with a fool. Onlookers may not be able to tell the difference."

juperier · ‎10-21-2014

@Mz iMac @nomless Yes, I've removed the drive from a laptop where the screen failed and put it in a portable case. Very easy to do. As long as the disc drive isn't what failed, you shouyld be able to move or copy the file(s) you are concerned about. HOWEVER, doing this is most likely going to void the warrenty/prevent return for credit. Also, simply deleting a file doesn't necessarily prevent someone with the right level of skills from retrieving the file. I would assume this would be the same in the case of a file that was moved to another drive. There are people who make big bucks by retrieving info from damaged or reformatted hard drives.