Apple has "remote" tech support. It is done on a case by case basis w/your permission and only if you are the administrator of the comp.
Also, their Apple Stores have free workshops & learning centers. It is especially good for folks like you...seniors & switchers (Windows to Mac).
Free technical support forum/message board & chat.
Phone tech support is free for 3 yrs if you purchase AppleCare (highly recommended). Otherwise, under their standard 1 yr warranty, phone support is 90 days. Case by case basis for 1 yr under "Customer Relations."
"Never argue with a fool. Onlookers may not be able to tell the difference."
