Electronics

[PinkyPetunia]

I have Comcast so I know what you are talking about, Ford. The phone reps never know what's going on. I've learned to do some troubleshooting myself. For a lot of glitches, try unplugging the power to the cable box, wait a few minutes and plug it back in. Same goes for the modem supplying internet service.

Comcast will give you credit when their service is out for more than a certain number of hours (6, I think) but you have to call and demand it and it just comes to a ridiculously small amount of money after all. I don't know if they will do it for partial loss of service like the on-demand feature you mentioned.

I would love to dump Comcast but I live in a townhouse development and we were told Fios will not be wiring our area (don't remember why). And we are not permitted to install satellite dishes.

[LilacTree]

On 9/30/2014 hckynut said:

Hi Ford1224,

As one that has worked with and on electronics since my teens, I understand what it takes to move some of the components to get to the cables.

To me this is about as ridiculous and inexcusable as it can get with any company with which a person does regular business. If they are having a Network type of problem they should certainly know that before they start having people moving around heavy components. Way too many electronic component companies seem to love to make it harder for the customer to work on them. Why else would they put "black words on black products"?

Most of the components I've worked on over decades seem to do the same "black on black" nonsense when it comes to reading the "in/out/vcr/hdmi" and so on. Just like motor vehicle manufacturers started doing decades ago also. Making it nearly impossible for even mechanically inclined people, which I am when it comes to these products, to work on them in their own garage. Special tool to fit this/special tool to be able to reach that, and so on.

Am sorry to hear about your experience and hopefully you will physically recover without any lasting effects. I would certainly get in touch with their PR department one way or another and pass on this stupid/ridiculous and unnecessary work this representative had you do, and for a reason he/she should have known about.

Thanks John, having your own physical issues, you would certainly know how difficult this was for me. I appreciate your kindness.

Next time, I am not doing it. I am just going to say "check with your company experts, if there are any."

Verizon FIOS is in this building, but I'm not sure if they're any better.