Comcast Xfinity question Does not delete saved programs some ot the time

bonnielu · ‎03-11-2010

I have one of those fancy Xfinity boxes. We record programs. Sometimes when we tried to delete a program we have already seen the message is : IN PROGRESS. And it never deletes. I have to unplug the box and let the system reboot or start over.

Does anyone have this issue and has found another way to make it right so I don't have to either have the agents send a new signal or for me to simply unplug and reboot myself. Is there a control for this???

NickNack · ‎03-10-2010

I wonder if you might have a faulty box. You could return it and get a new box and see if it does the same thing.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

January121 · ‎03-21-2010

I have the Comcast Xfinity box you are referring to & have no problem deleting any programs that I recorded & viewed .... I just got the new cable box & remote & I love them!!! ..... I think you should contact Comcast for help.

Caffeina · ‎03-09-2010

There's helpful people, both customers and employees, on the Xfinity forums. You might want to try asking your question there.

momtochloe · ‎11-03-2013

How on earth do you get a fancy Xfinity box from those people? I have been in constant combat with them since I moved and was forced to use their services but would more than welcome a DVR option. Any assistance you can lend would be most gratefully appreciated!

Please know I cannot get "Reminders" to work correctly so any upgrade would be a bonus . . . .sigh.