Electronics

[Venezia]

I've ordered (and received) two of the LG Premier phones, but haven't activated them yet.  Will likely do that tomorrow (and will report back if there's any hassle).

We've had nothing but Tracfones for the past 15 years and we've never had an issue we couldn't resolve in a reasonable time.  I admit "in the old days" it could mean a long time on the phone with one of their customer reps, but I've found them to be polite and patient (while I listened carefully to understand them and vice versa).

The past few phones we've had, we've just activated online and without a hitch.  We set up accounts for ourselves and find it much easier than phoning.

I'm already seeing some negative reviews where people are blaming Tracfone for things that aren't their fault.  For instance, one recent review is slamming Tracfone and QVC because there isn't a "button" on the phone to transfer all your info and claiming that's what QVC said.

Well, no, it wasn't.  The rep clearly stated (and demonstrated) that you needed to download the "Transfer Wizard" app onto both your old and new phones and follow the easy instructions.  I've already done that, so I'll be interested to see how well it works tomorrow.

I don't doubt some people have real problems, but I discount a lot of what I read in the negative reviews based on my own experience.

[Gogos]

---

@Venezia wrote:

I've ordered (and received) two of the LG Premier phones, but haven't activated them yet.  Will likely do that tomorrow (and will report back if there's any hassle).

We've had nothing but Tracfones for the past 15 years and we've never had an issue we couldn't resolve in a reasonable time.  I admit "in the old days" it could mean a long time on the phone with one of their customer reps, but I've found them to be polite and patient (while I listened carefully to understand them and vice versa).

The past few phones we've had, we've just activated online and without a hitch.  We set up accounts for ourselves and find it much easier than phoning.

I'm already seeing some negative reviews where people are blaming Tracfone for things that aren't their fault.  For instance, one recent review is slamming Tracfone and QVC because there isn't a "button" on the phone to transfer all your info and claiming that's what QVC said.

Well, no, it wasn't.  The rep clearly stated (and demonstrated) that you needed to download the "Transfer Wizard" app onto both your old and new phones and follow the easy instructions.  I've already done that, so I'll be interested to see how well it works tomorrow.

I don't doubt some people have real problems, but I discount a lot of what I read in the negative reviews based on my own experience.

---

---

@Venezia wrote:

I've ordered (and received) two of the LG Premier phones, but haven't activated them yet.  Will likely do that tomorrow (and will report back if there's any hassle).

We've had nothing but Tracfones for the past 15 years and we've never had an issue we couldn't resolve in a reasonable time.  I admit "in the old days" it could mean a long time on the phone with one of their customer reps, but I've found them to be polite and patient (while I listened carefully to understand them and vice versa).

The past few phones we've had, we've just activated online and without a hitch.  We set up accounts for ourselves and find it much easier than phoning.

I'm already seeing some negative reviews where people are blaming Tracfone for things that aren't their fault.  For instance, one recent review is slamming Tracfone and QVC because there isn't a "button" on the phone to transfer all your info and claiming that's what QVC said.

Well, no, it wasn't.  The rep clearly stated (and demonstrated) that you needed to download the "Transfer Wizard" app onto both your old and new phones and follow the easy instructions.  I've already done that, so I'll be interested to see how well it works tomorrow.

I don't doubt some people have real problems, but I discount a lot of what I read in the negative reviews based on my own experience.

---

That's correct on the download.  We tried to activate his on computer as well and it kept trying and trying and trying and it wouldn't activate.  Mine was within minutes using the computer.  Glad you haven't had any problems but they sure didn't want to get that phone back.  QVC just got it returned a couple days ago.  Now waiting for a replacement.  This time my husband's not going to try and transfer his number, he'll get a new one and see if that helps.  OH one thing on that transfer app.  If you have a 3G or older it won't work. 

[Venezia]

@Gogos - Our previous phones were 3G and I had absolutely no trouble yesterday setting up both of our new LG Premier 4Gs.  I had them activated within minutes (literally) by going through our Tracfone accounts and activating them.  All of our minutes, data, texts and days of service transferred without a hitch and were added to the bonus minutes and service days included with this new phone.  I thought this was the simplest upgrade ever.  I even installed 32 GB microSD cards in each phone.

Then I used the Transfer Wizard on both the old and new phones and, again, the transfer of our photos, contacts, logs, etc. were done in minutes (and that's only because our Internet connection is so slow here, otherwise it would've been faster).

The Transfer Wizard does work on a 3G phone.

Sorry you had trouble with one of your phones.  Good luck with the replacement!  (We kept our numbers, so no issue with that either.)

[Kachina624]

@Gogos  I used your phone number yesterday to call Tracfone CS.  Got the same foreign crew as on the other phone number.  They had my returned phone one week and not a peep out of them until I called.  Then all of a sudden it would be delivered tomorrow.  

Well, today is tomorrow, and I got the "new" phone but it's a RECONDITIONED, not a new phone.  Unacceptable!  Beware of the Tracfone warranty.  I've had Tracfone service for 6 or 7 years but I'm ready to wash my hands of them.

[Kachina624]

I just examined the reconditioned phone I was sent and discovered it is almost identical to the one I was replacing and several years old.  Not a Smartphone.  I'm furious!  What kind of Mickey Mouse company is this?

[Gogos]

Glad you had no problems.  My phone reacted as your's did.  My husband's NOT.  I wrote a letter to CEO of QVC and Patricia called.  My husbands's 3G is still not reactivated.  So consequently what they  have done is confiscate his old number, have not reacted his phone after returning the LG Premier and confiscated his minutes.  His 3G still says unregistered sim card.  We'll call one more time to Tracfone and then to Patricia's office.   

My husband said, this is the last Tracfone we'll be buying.  They are not reliable when something goes wrong and they don't want to protect the phone you do have because they don't want you returning the new Tracfone under any circumstances despite QVC's return possible. 

[hckynut]

@Gogos

I will stick with tracfone. Over 10 years and the same number of phones. Problems? Zero. Could say a lot about when I had Nextel(think they no longer exists), but I prefer saying how good tracfone for me.

hckynut(john)

[151949]

I have found it is much better to buy Tracfones from HSN because they give you a HSN customer service #  and they are extremely helpful. I would buy from HSN not QVC. 

[Gogos]

---

@151949 wrote:

I have found it is much better to buy Tracfones from HSN because they give you a HSN customer service #  and they are extremely helpful. I would buy from HSN not QVC. 

---

IS THE SERVICE NUMBER FOR HSN CUSTOMERS ONLY?  Is the number in the USA?