Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
05-01-2025 05:00 PM
My new Mac does recognize the printer but I cannot get the printer to connect to WIFI. I have tried EVERYTHING the manual said to do. Any suggestions????
05-01-2025 05:10 PM
Have you checked to see if there are some updates to download? There also may be a download specifically for your computer's OS, but that shouldn't keep it from connecting to the wifi I don't think.
05-01-2025 05:14 PM
@bargainsgirl. I have trouble with my printers too. I have two brand new ones and they both get the message to print, paper run through but they're blank, on two different machines. I just read that an ad blocker can interfere and to disable it while printing. I haven't tried that yet.
05-01-2025 05:44 PM
Call the Company is always the answer I give
05-01-2025 05:51 PM - edited 05-01-2025 06:16 PM
Have you tried these steps:
If everything else fails, I would contact Brother Printer Service or Mac Book. There might be something you are missing.
05-01-2025 06:00 PM
Do you know your wireless network name and passsword?
05-01-2025 11:01 PM
@elated wrote:Have you tried these steps:
To connect your Brother printer to Wi-Fi, follow these steps:
Power On: Connect the power cord to your Brother printer and plug it into an electrical socket. Access Network Menu: Press the Menu button on the printer's control panel, then use the Up or Down arrow key to select Network and press OK. Select WLAN: Again, use the Up or Down arrow key to select WLAN and press OK. Connect to Wi-Fi: Follow the on-screen instructions to select your Wi-Fi network and enter the password if prompted. Confirm Connection: Once connected, you can print a network configuration page to confirm the connection.
For more detailed instructions, you can refer to the official Brother support page.If everything else fails, I would contact Brother Printer Service or Mac Book. There might be something you are missing.
I did all that...
05-01-2025 11:02 PM
@gadgetgal613 wrote:Do you know your wireless network name and passsword?
@gadgetgal613 wrote:Do you know your wireless network name and passsword?
Yes and I even tried the old one! Guess a phone call to Brother's as last try..
05-02-2025 07:26 AM
I have Apple products and remember how difficult it was to connect my printer to them.
I had to use an hdmi cord to connect my laptop. The phone automatically worked after that.
The other option is to ask a friend who is a wizard with these things to help... or call the Geek Squad to come out and hook it up.
05-02-2025 08:19 AM
Printers have been around since the dawn of computing and have been a headache the whole time. You would think that at some point the issues would all get ironed out, but no.
Brother has a fairly detailed help section on their website that may be of some help.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2025 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788