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10-18-2018 04:36 PM
UGH!! I have returned the last 4 orders from QVC, 3 of which are D & C. Today I recieved another D & C shirt & it looks terrible. Not at all what I was expecting. I doubt I would wear it more than 1-2x. I am almost scared to return, scared QVC will terminate my membership. When it say poly, I expect a slinky type fabric. This looks & feels like flannel & I can't stand flannel.
Do y'all think they will terminate me?
10-18-2018 04:46 PM
@TX-starlight From what I've seen on these forums, an **excessive** amount of returns can result in getting one termnated. But I've no idea of their definition of "excessive".
I personally don't think 4 is a lot.
Earlier this year a woman "bragged" (sounded like) that she returned about 50% of her orders and was mad that Q wouldn't let her order anymore! Imagine!
10-18-2018 04:46 PM
You should post your concerns in the Customer Care forum so a MOD can help you.
No here knows if Q will terminate your account.
"Never argue with a fool. Onlookers may not be able to tell the difference."
10-18-2018 04:52 PM - edited 10-18-2018 04:53 PM
If QVC was to consider terminating your account, I think it would only be fair to give you a warning before taking any action.
10-18-2018 05:14 PM
@TX-starlight I think they look at it overall - like how many returns in 2018. So, if you ordered alot and just returned 4 maybe it won't be as bad?
10-18-2018 05:38 PM
I'm sure that some people abuse the return policy, however then thought that one would keep something in order not to lose their buying privileges doesn't sit well with me. I don't return much, but if they ever threatened me , I would just say bye bye. There are other places to shop.
10-18-2018 05:42 PM
@TX-starlight wrote:UGH!! I have returned the last 4 orders from QVC, 3 of which are D & C. Today I recieved another D & C shirt & it looks terrible. Not at all what I was expecting. I doubt I would wear it more than 1-2x. I am almost scared to return, scared QVC will terminate my membership. When it say poly, I expect a slinky type fabric. This looks & feels like flannel & I can't stand flannel.
Do y'all think they will terminate me?
Don’t forget that they now keep our original shipping cost, so that may help their bottom line.
10-18-2018 06:00 PM
If I were unhappy with the last 4 items I bought from a vendor, I would no longer shop there. QVC might be doing you a favor if they do terminate you.
10-18-2018 07:32 PM
I read on the forums a few years ago that if you have an excessive amount of returns they would send you "the letter." Not sure what they told the customer but I don't think they terminated their account, especially if they carried a balance. I have had horrible luck recently with some clothing purchases and returned all of them. It's just better if I go to a store and try them on first. Cheaper in the long run, but QVC is convenient.
10-18-2018 09:14 PM
Perhaps you need to pay more attention to what you are ordering. I always read the reviews, watch the video and carefully read the description. Polyester, a miracle fiber, can morph into a duplicate of any fiber from wool to the lightest, finest silk. One tip-off to the silky texture is if is described as a "woven" fabric. If you're not sure, there is a place for questions in the review section. They seem to get fast attention as long as they're sensible, objective questions.
I believe the decision to suspend membership is based on a percentage of returns. Smarter buying decisions can eliminate that risk.
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