Customer Care

[ruthbe]

I placed an order for a pair of quacker factory jeans (J661546) on 4/24.  And is stil shows processing.  That is over a week for processing.  I was wondering what is cusing such a delay?

I have placed orders before this order and have received them all of them.

thank you.

[qualitygal]

Try calling Q for an update.

[Carolina925]

I would definitely give them a call. I've found in the past couple weeks that their shipping is super fast, even faster than A!

[SarrahQVC · Accepted solution]

Good morning! I am so sorry for the delay in your order shipping. We'd be happy to take a look and help.

Since the order has not shipped after the estimated date of delivery, we have sent a request to investigate your order. This will process within 4 working days. Please reach out to us if you don't see any movement by Thursday, and we will be happy to update you on the status of your order.

[ruthbe]

Sarrah, thank you so much for your assistance.

And thanks to all for your help.

[MJDinVegas]

Hi, @ruthbe !  If it's any consolation, I had two orders placed on April 22 that just shipped today, May 3, from the Ontario warehouse.  Good news for me is that I should have both (they appear to have shipped in same box based on tracking number) on Monday, 5/5.  Unfortunately, one of the items, the Algeria TSV, is rated very low, so I already know it may be going back.

[ruthbe]

I have a couple of orders that I placed the next day that also haven't shipped.  I want to cancel all 3 orders. 

I would love to do that if they would let me. 

[OutOfTheBlue]

Q customer here since 1986.

What is going on?

1 order processing for 10 days.

2 orders proceessing for 9 days

2 orders processing for 7 days

Finally called CS today. Their response: Can't cancel any of these orders, they are processing.

Well, OK..and for how much longer?

I am going to BACK OFF all Q ordering now.

It takes close to 3 weeks to get items now.

Sheesh...who wants service like that?

Thanks for listening.

And for all you Tic Toc purchasers...lots of luck. 

[6GigiDeb]

I have orders that have been processing since April 28 and I did call customer service and they just told me it's a hold up at the warehouse and couldn't give me any answers so hopefully they ship soon. Qvc seems to be having a lot of issues lately and the poor girls from customer service her hands are tied They have no answers. It's not their fault. Come on Qvc. I can order from other places and get it in three or four days it takes you a week to process and a week to get here we all want our orders ASAP. I hope you can speed up the process