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07-15-2022 12:19 PM - last edited on 07-15-2022 12:22 PM by Kim-QVC
could you please check on order that I returned in May,
07-15-2022 12:24 PM
Hi @222333 - thank you for posting and shopping with QVC. I have sent an email to you regarding this order. - Kim
07-15-2022 03:03 PM
I also would like some information about an item I returned for an exchange in May.
I was planning to email you, but I'm confused about the email to use. I've always used social.team@qvc.com. I'm not sure whether or not that is the correct one!
07-15-2022 03:13 PM - edited 07-15-2022 03:33 PM
No that's the email address that shows when the team responds to you.
The correct email to contact them is QVCSocialTeam@QVC.com, make sure you include your order information, they're very quick to respond!
HTH!
It was explained to me that the email you listed goes first to regular CS and then has to be forwarded to Social Team, delaying their response.
07-15-2022 09:32 PM
@KingstonsMom wrote:
No that's the email address that shows when the team responds to you.
The correct email to contact them is QVCSocialTeam@QVC.com, make sure you include your order information, they're very quick to respond!
HTH!
It was explained to me that the email you listed goes first to regular CS and then has to be forwarded to Social Team, delaying their response.
Thanks @KingstonsMom! Now I know which one to use!
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