Customer Care

[Mom2Dogs]

@barbara social team

A289404...I cannot view the measurements on this item.....can you see what the issue is?  This is the second item this week that I have had problems viewing the measurements.   The message is something like, measurements cannot be loaded, try later.

thanks

[SharkE]

I get that all the time, too or worse the measurements are in seamstress lingo. LIke bust is 22 inches in a size 'L'. Infuriates me .

[Susan-QVC]

@Mom2Dogs  Thank you for posting!

I took a quick look and I was able to see the size chart as well as the specific sizes. What browser are you using? I am on IE, maybe give that one a try.  I will report the issue for you.

So sorry for the trouble,

Susan Q-Social

[Mom2Dogs]

I use Safari.....and my system is up to date, I will try Chrome and see if that works, thanks.

[Mom2Dogs]

@Susan-QVC.....I just tried viewing using Chrome, measurements will not load....so odd!

I am using MacBook Air. High Sierra 10.13.3

[Mom2Dogs]

@SharkE, Agree, sometimes the measurements are so odd... a lot of shirts I want to purchase would have me order an XXS....I am not that size but according to the bust that is what I would order.  I wish the sizing was more consistent with b&m stores.  It makes me not want to order, I cannot afford to constantly send things back.

Last year I ordered a  SG blouse according to the bust but when it arrived it was tight across the back, grrr.....

[SharkE]

I have Apple Mac Mini, High Sierra browser

Then, 2 laptops running Windows 10 , Chrome browser doesn't make any difference.

Video loading trouble, measurements are half ****, shipping problems, etc

but, I still shop here. sigh...........

[cherrydress]

Actually, this is probably happening because she is clicking on the item in the new wish list.  Whenever I click an item in the new wish list, the video doesn't work and the measurements link for clothing doesn't work either.  I get a message that it can't load.

[qbetzforreal]

@Susan-QVC- Size guide is there but when you click on to get the specific measurement of the garment you get this message:

The requested content cannot be loaded.
Please try again later.

[sunshine45]

Style Piece: MISSY TOP

Description XXS XS S M L XL

Front Body Length from HPS	25.5	25.75	26	26.375	26.875	27.625
Back Body Length from HPS	29.5	29.75	30	30.375	30.875	31.625
Chest Circumference, 1 Inch below Armhole	34	36	38	40.5	43.5	47.5
Across Back Shoulder, Seam to Seam	13.5	14	14.5	15	15.5	16.25
Across Front, Seam to Seam 5" From HPS	12.5	13	13.5	14	14.5	15.25
Across Back, Seam to Seam 5.5" From HPS	13	13.5	14	14.5	15	15.75
Waist Circumference	32	34	36	38.5	41.75	45.75
Waist Placement from HPS	14.25	14.625	15	15.5	16	16.5
Sleeve Length from Cap	7	7.25	7.5	7.875	8.25	8.625
Armhole Height Straight	6.75	7.25	7.75	8.125	8.5	8.875
Muscle Circumference 1 Inch below Armhole	12.5	13	13.5	14.25	15.1875	16.5625
Short Sleeve Opening Circumference	12	12.5	13	13.75	14.6875	16.0625
Front Neck Drop from Imaginary Line at HPS To Edge	5.75	5.875	6	6.125	6.25	6.375
Back Neck Drop from Imaginary Line at HPS To Edge	0.75	0.875	1	1.125	1.25	1.375
Neck Width Edge-Edge	6	6.25	6.5	6.75	7	7.25
Bottom Open Circumference At Edge	51	53	55	57.5	60.5	64.5

Style Piece: PLUS TOP

Description 1X 2X 3X

Front Body Length from HPS	28	28.875	29.75
Back Body Length from HPS	32	32.875	33.75
Chest Circumference, 1 Inch below Armhole	48	52	56
Across Back Shoulder, Seam to Seam	16	16.75	17.5
Across Front, Seam to Seam 5.5" From HPS	15	15.875	16.75
Across Back, Seam to Seam 6" From HPS	15.5	16.375	17.25
Waist Circumference	46	50.125	54.625
Waist Placement from HPS	16	16.625	17.25
Sleeve Length from Cap	8.75	9.125	9.5
Armhole Height Straight	8.75	9.375	10
Muscle Circumference 1 Inch below Armhole	16.5	17.75	19
Short Sleeve Opening Circumference	16	17.25	18.5
Front Neck Drop from Imaginary Line at HPS To Edge	6.5	6.625	6.75
Back Neck Drop from Imaginary Line at HPS To Edge	1.25	1.375	1.5
Neck Width Edge-Edge	7.5	7.75	8
Bottom Open Circumference At Edge	65	69	73