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Occasional Contributor
cologirl
Posts: 9
Registered: ‎07-18-2013

customer service

‎06-23-2020 07:20 PM

I have been a long time QVC customer. I am very frustrated with orders lately. I have had lost packages. Still waiting on refunds. But my biggest frustation is with an order that I sent back for an exchange. I needed a different size but same color. They sent the wrong color. It took days to get customer service and they offered no help. Now I feel like I need to keep an item I didn't want.  Very disappointed, thier mistake... May have to stop ordering ,

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: customer service

‎06-23-2020 07:24 PM

Hi @cologirl 

 

Welcome to our Communtiy Forums. I am sorry that you have had this experience. Please email the order numbers to QVCSocialTeam@qvc.com and we would be more than happy to look into all of this for you.

 

Barb

Customer Care

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